Job Description
Job DescriptionFront Desk Office Assistant
Position SummaryThe Front Desk Office Assistant serves as the first point of contact for Native C.O.R.E. and plays an important role in creating a welcoming, respectful, and supportive environment for clients, community members, staff, and partner agencies.This position provides administrative and front office support while assisting with scheduling, referrals, outreach support, client communication, and daily office operations. The Front Desk Office Assistant works closely with the Office Manager and Native C.O.R.E. staff to help ensure services are delivered professionally, efficiently, and with cultural sensitivity.
About Native C.O.R.E.Native C.O.R.E. (Community Outreach, Referral, and Education) is committed to serving Native American and underserved communities through culturally grounded outreach, education, prevention, referral services, and community support.Our organization focuses on:
- Community outreach and engagement
- Substance use disorder prevention and referral services
- Harm reduction education and support
- Cultural education and wellness activities
- Housing and community resource navigation
- Youth, family, and community support services
Native C.O.R.E. believes that culture is healing and strives to provide services with compassion, dignity, professionalism, and respect for all individuals.
Essential Duties and ResponsibilitiesFront Desk & Reception Duties
- Greet clients, visitors, and community members in a professional and welcoming manner
- Answer incoming phone calls and assist with general office inquiries
- Direct individuals to appropriate staff, services, or community resources
- Maintain a clean, organized, and welcoming front office environment
Scheduling & Office Coordination
- Schedule appointments and assist with staff calendars as needed
- Provide appointment reminders and assist with client check-ins
- Assist with coordinating meetings, training, and community events
Administrative Support
- Perform general office duties including filing, copying, scanning, faxing, and document organization
- Enter and maintain accurate data and client information in electronic and physical records
- Assist staff with administrative projects and office support tasks
- Support mail distribution, supply organization, and office inventory
Client & Community Support
- Provide information regarding Native C.O.R.E. programs, services, and available community resources
- Assist with referrals to treatment programs, housing resources, behavioral health services, and community agencies when appropriate
- Maintain professionalism and confidentiality while handling sensitive information
Facility & Office Support
- Help maintain office cleanliness, safety, and organization
- Report maintenance, safety, or security concerns to leadership
- Assist the Office Manager and leadership team with daily operational needs
Team Collaboration
- Work collaboratively with Native C.O.R.E. staff and community partners
- Attend staff meetings, training, and organizational activities as required
- Demonstrate professionalism, reliability, teamwork, and cultural respect in all interactions
Qualifications
- High school diploma or equivalent required
- Previous office, customer service, reception, or administrative experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain organized in a fast-paced environment
- Basic computer skills including Microsoft Word, Excel, Outlook, and data entry systems
- Ability to maintain confidentiality and handle sensitive information appropriately
- Dependable, professional, and able to work independently and as part of a team
- Experience working with Native American communities or underserved populations is preferred but not required
Work Expectations
- Always maintain professional conduct and respectful communication
- Demonstrate cultural sensitivity and uphold the mission and values of Native C.O.R.E.
- Maintain confidentiality of all clients, staff, and organizational information
- Be willing to participate in training and professional development opportunities
- Support a positive and team-oriented work environment