End User - VOIP/VTC

Job Description

Job DescriptionDescription:

Onsite in Washington, DC

Our client is a premier technology integrator delivering engineering, intelligence, and enterprise IT solutions. The organization designs and sustains offerings that empower diplomatic missions, support warfighter requirements, and advance exploration across domains. Its diversified contract base enables end-to-end capabilities throughout mission and enterprise lifecycles, with a consistent commitment to ethical performance and integrity.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident.Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $63.00 to $73.00/hr. w2

Responsibilities:

Responsibilities

• Provide technical, managerial, and administrative direction for VOIP infrastructure problem definition, analysis, requirements development, and implementation.
• Troubleshoot performance issues, analyze voice traffic, and deliver capacity planning solutions.
• Configure, deploy, and maintain VTC endpoints including Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms, and Zoom Rooms.
• Monitor and manage backend systems such as RealPresence Resource Manager (RPRM), ISE, Active Directory, and scheduling tools.
• Perform firmware updates, patch management, and endpoint re-certification.
• Ensure compliance with network standards including VLANs, QoS, firewall traversal, and security policies.
• Diagnose and resolve complex audio, video, and network issues affecting VTC systems.
• Provide user support for live meetings and respond to tickets with on-site or remote assistance.
• Coordinate with vendors for advanced troubleshooting and hardware replacement.
• Design, implement, and troubleshoot cross-platform UC interoperability across Teams, Zoom, and Google Meet via SIP/CVI and CVI gateways.
• Integrate VTC solutions with collaboration platforms and conduct system testing including network assessments, A/V quality checks, and IPv6 compatibility.
• Validate and deploy certificates for endpoint security, manage TLS/SRTP, PKI/CSR, DNS/SRV, and trust chains.
• Create and maintain SOPs for setup, troubleshooting, and maintenance workflows.
• Conduct end-user training on VTC operations and meeting management.
• Support large-scale deployments, field office upgrades, and new installations, participating in project planning and execution.

Experience Requirements:

Experience Requirements

• Deep expertise with Poly Clariti components (DMA, RPRM, RPCS) and enterprise SIP/H.323 call control.
• Proven cross-platform UC interoperability engineering across Teams, Zoom, and Google Meet using SIP/CVI and CVI gateways such as Pexip or RealConnect.
• Hands-on configuration, registration, integration, upgrades, certificate management, and troubleshooting of Poly, Cisco WebEx devices, Microsoft Teams Rooms, Zoom Rooms, Google Meet hardware, and Surface Hub.
• Enterprise-level security and network integration experience including TLS/SRTP, PKI/CSR, DNS/SRV, and DMZ/firewall traversal.
• Cloud and collaboration migration experience, including Teams to Google Workspace transitions, SIP/H.323 retirement, and Clariti decommissioning.
• Strong networking knowledge of TCP/IP, SIP, H.323, RTP, VLANs, QoS, and firewall configurations for VTC.
• Integration experience with backend systems such as RPRM, ISE, and Active Directory.
• Ability to diagnose and resolve complex audio, video, and network issues with hands-on troubleshooting of hardware, peripherals, and software.
• Experience providing technical support, training end users, and simplifying technical concepts.
• Field experience installing, maintaining, and troubleshooting VTC systems in offices and remote sites.
• Vendor coordination to resolve hardware and software issues and implement solutions.
• Documentation skills to create SOPs and record maintenance and support activities.
• Excellent written and oral communication, organizational skill, and ability to work under pressure during live meetings.
• 10+ years of experience in video teleconferencing support or a related IT field; prior federal or enterprise experience is a plus (preferred).

Education Requirements:

Education Requirements

• Bachelor's degree in a related field.
• Cisco Certified Internetwork Expert (CCIE) certification.
• Poly Certified Video Conferencing Engineer (PCVE) certification.
• ITIL Foundation certification.

Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.About Eliassen Group: Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!