Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. In this Contract to permanent position, you will play a pivotal role in providing technical support and ensuring smooth operations for users and systems. This opportunity is ideal for individuals who excel in troubleshooting, organizational tasks, and working within a Windows environment.
Responsibilities:
• Deliver responsive and efficient help desk support to employees, addressing device and system-related issues.
• Assist with the management of software updates, patch installations, and license renewals.
• Execute onboarding and offboarding procedures within Active Directory to ensure proper user account management.
• Maintain detailed and organized documentation of processes and system configurations.
• Troubleshoot and resolve issues within Microsoft Windows and Microsoft 365 environments.
• Utilize service desk ticketing systems to track and manage support requests.
• Collaborate with team members to improve workflows and enhance user experience.
• Support additional systems such as AutoDesk and Active Directory, as needed.• Proficiency in Microsoft Windows 10 and Microsoft 365 applications.
• Solid experience in Active Directory user management and troubleshooting.
• Demonstrated ability to handle service desk tickets effectively.
• Proven track record of providing help desk support in an environment that requires attention to detail.
• Strong organizational skills with the ability to follow established procedures.
• Effective troubleshooting skills for both hardware and software issues.
• Familiarity with AutoDesk and Windows Server is a plus.
• Excellent communication skills to interact with users and team members.