Job Description
Job DescriptionManagement Responsibility (if any)
Direct Reports: None.
Indirect Reports: None
Duties and Responsibilities
- Operation/Service coordination, including but not limited to:
- Provide operational excellence in the monitoring of all access control and life/safety systems.
- Control the lobby and amenity areas.
- Coordinate deliveries and move in/out including but not limited to installing and removing elevator pads and floor mats.
- Proactive in the delivery of resident information and services
- Build/fortify relations with customers/residents.
- Provide services either directly or through recommended 3rd parties:
- Notary
- Reservations (restaurant, hotel, car)
- Package management
- Pet services
- Car detailing
- Tickets to events
- Assistance
- Ensure employee compliance with company policies across all sites.
- Brand Management
- Provide excellent customer service and operate under the highest standard of professionalism.
- Deliver on “Life Simplified” concept.
- High interpersonal skills and appearance.
- Serve as a resource to Property Management by:
- Understanding property needs.
- Be able to explain building amenities and life safety procedures.
- Be able to carry out each property’s objective.
Knowledge and Skills
- Punctual
- Reliable
- Friendly
- Professional
- Excellent written/oral communication.
- Excellent problem-solving skills and organization skills.
- Good judgment.
- Early morning, evening and overnight shifts may be required.
- Ability to multi-task.
- Ability to manage time around multiple demands, of varying priority, from different sources.
- Proficiency in Microsoft office and internet use
$13 per hour up to $17 per hour depending on:
-
- Industry certifications
- Years of relevant experience
- Education level (BA, BS, MS from an accredited college)
- Certifications
- Complexity of client site
- Skillset