Hotel Relief Night Auditor and PM Shift Relief

Job Description

Job DescriptionBenefits:

• Opportunity for advancement
• Paid time off
• Training & development

We are looking for a part-time Guest Services Agent at the Motel 6/Studio 6 - Tucson North off Ina Road and I-10. Agent will work 2 overnight shifts and 2 evening shifts each week. Must be available Tuesday and Wednesday 2pm-10pm and Thursday and Friday 10p-6a. Other shifts as needed due to call offs and vacation requests.

Qualifications:

• Previous experience in customer service, hospitality, or other related fields.
• Ability to build rapport with guests and fellow team members.
• Strong organizational skills.
• Excellent written and verbal communication skills. Bilingual (Spanish) helps but is not required.

Duties include:

• Greet guests with a welcoming smile and friendly demeanor.
• Perform all guest check-in and check-out procedures. Build relationships with guests to create "goodwill" and return customers.
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees.
• Answer phones and direct calls to appropriate personnel.
• Check and send emails.
• Make and confirm reservations.
• Maintain a clean and tidy workspace at all times.
• Must have good personal hygiene.
• Inform guests of hotel amenities and offerings.
• Be informed and up-to-date on all types of room accommodation and availability.
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively.
• Notify management of any serious issues that you cannot resolve. Complete Incident Reports accurately when necessary.
• Take and deliver messages for guests.
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.).
• Reconcile accounts/reservation commissions.
• Other duties as assigned by management.