Job Description
Job Description
Below is the Job Description for your reference:
Title: Network Technician
Location: Fully On-Site- Clemson, SC 29634
Duration: 12+ months Contract with the possibility of an Extension
Shift timing: Night shift 6:00 PM - 6:00 AM; 2 days on, 2 days off, 3 days on, 3 days off.
The schedule will allow for every other weekend off.
Pay Rate: $40/hr on W2.
NETWORK TECHNICIAN NEEDED WITH THE BELOW SKILLS
Computing and Information Technology offers a challenging and broad range of skill development in a team environment. We provide quality customer service and support in an academic/research/business setting.
Daily Responsibilities:
Monitors Clemson network, server, and application elements, resolves incidents and
service requests and/or consults with the subject matter expert team for incident
resolution. Applies simple state-of-the-art technology to meet and improve the network
control center.
Control network and system processing. Responds to customer inquiries and alters via
emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and
reports any abnormalities. Other operational duties as assigned, such as meetings, project
work, administration and facilities requirements.
Configure network and system resources and maintain corresponding system records and
documentation. Provides Tier II support as per SME agreements. Performs periodic
maintenance and monitoring of computer systems. Performs pre-configured port
activations on network switches.
Prepares and reviews documentation for use in operations for training and the knowledge
base. Participates in training and cross-training for the Tier II. Provides customer service
for all information and/or telecommunication network systems support areas.
Required Skills:
· 5+ years of IP Network Troubleshooting
· 3+ years of DNS configuration
· 3+ years of Understanding of monitoring tools (Splunk, SolarWinds)
· 2+ years of ServiceNow ITSM Tool
· 2+ years of Server Batch Scripting
· 2+ years Cisco Network Tools (ISE, Catalyst)
· 2+ years of Technical writing experience
Preferred Skills:
· Understanding of Mainframe batch processing
· Python Scripting
· Ansible knowledge
· Leadership skills
· Strong customer service
· Self-management