Senior Customer Support Engineer, Semiconductor Systems

Job Description

Job Description Ready to be the go-to expert on the fab floor?

If you thrive on solving complex equipment problems under general supervision and enjoy face-to-face customer interaction, this role is for you. You’ll service, repair, install, and network our semiconductor systems directly at client sites, ensuring tools run safely and efficiently.

Ask yourself...

• Do you excel at turning operation manuals and schematics into rapid root-cause insights?
• Can you own preventive maintenance end-to-end with minimal oversight?
• Are you comfortable navigating customer service systems and documenting work meticulously?
• Do you mentor others and serve as a trusted technical contact?

Your Impact

• Perform contracted PMs, unscheduled maintenance, consumable changes, installations, and tool start-ups on-site and in the service center.
• Diagnose mechanical, hardware, software, and network-related failures using established checklists and protocols.
• Select the most cost-effective corrective actions to cut downtime and keep production on track.
• Document PMs, downtime, issues, and time; create reports supporting product movement and field service justification.
• Operate within customer ticketing/maintenance systems with proficiency.
• Independently execute preventive maintenance activities.
• Order and expedite replacement parts; proactively alert customers and management when replacements are required.
• Provide technical guidance on tool operation and maintenance; act as a primary interface for service-related concerns.
• Coach and train Field Service Associates I–III; support other technicians and field service engineers.
• Assist with service center operations and provide cross-site support as needed (non-essential responsibility).
• Complete Finesse training to ensure proper parts usage and transaction accuracy.
• Follow EBARA’s safety policies and required safety training; maintain a clean, safe work environment aligned with Ebara and customer safety standards.

Minimum Background

• AS in Electronics, accredited basic electronics program, or equivalent hands-on experience.

Preferred Background

• 6–10 years directly related experience (semiconductor, manufacturing, or similar environments preferred).
• Solid mechanical aptitude plus familiarity with semiconductor and/or vacuum technology.
• Strong customer relationship skills and clear communication style.

Technical Strengths We Value

• Heavy equipment service and repair
• Electrical schematic literacy
• Mechanical fault isolation
• Programming of industrial robots
• Electrical troubleshooting and repair
• Mechanical test procedures
• Relay test and verification
• Insulation resistance measurements
• Pneumatic system troubleshooting
• Maintenance and general repair skills
• Lift truck maintenance
• Field service readiness and professionalism
• Mechanical assembly proficiency
• Diagnostic methodology for equipment issues
• Repair of mechanical subsystems and components

Tools & Platforms

• PLC-based control systems