Assistant Rooms Manager

Job Description

Job DescriptionDescription:

Job Summary

The Assistant Rooms Manager provides operational leadership and support across both the Front Office and Housekeeping departments. This position is designed to flex between the two areas based on business needs, ensuring consistent service delivery, departmental efficiency, and adherence to brand standards. By working closely with both teams, the Assistant Rooms Manager helps maintain a seamless guest experience and supports the overall performance of the Rooms Division.

Education & Experience

• Supervisory experience is required
• At least 5 years of progressive experience in hotel operations, with exposure to both front office and housekeeping; OR
• A 2-year college degree and 3+ years of relevant supervisory experience; OR
• A 4-year college degree and at least 1 year of supervisory experience in a hotel setting
• Proficiency in Windows operating systems and hotel property management systems highly preferred
• Familiarity with safety, sanitation, and housekeeping protocols is preferred

Requirements:Job Duties & Functions

• Lead shift operations in either the Front Desk or Housekeeping department, depending on daily staffing and business needs
• Provide supervision and support to staff, ensuring adherence to service standards, cleanliness protocols, and guest satisfaction goals
• Conduct room inspections, review public area conditions, or oversee check-in/check-out activity as appropriate to the assigned area
• Assist with team scheduling, timekeeping reviews, and payroll submission when required
• Support training, coaching, and performance monitoring for staff in both departments
• Address guest concerns and special requests promptly, ensuring appropriate resolution and follow-up
• Maintain accurate departmental records, logs, and reports related to operations, guest requests, and inspections
• Collaborate with other departments to ensure effective communication and smooth daily operations
• Monitor inventory levels and support purchasing processes for supplies and equipment
• Participate in departmental planning, budget oversight, and service improvement initiatives
• Attend required management meetings and contribute to Rooms Division goals
• Perform other duties as assigned