Janitor

Job Description

Job Description

Delivering Innovation in Supportive Housing (DISH)
San Francisco, CA

Important: Due to the nature of the work, all employees must be fully vaccinated against COVID-19.

About the Role

Delivering Innovation in Supportive Housing (DISH) is seeking a Janitor to maintain the cleanliness and safety of one or more DISH properties located in San Francisco. This position ensures a high standard of cleanliness, customer service, and a hazard-free environment while adhering to DISH policies and best practices.

Janitors may be assigned to one of two primary functions:

• Completing individual tenant unit turnovers with the Turnover Team
• Performing site-based janitorial work

Janitors may be deployed to different DISH properties or offices depending on organizational needs.

This is an hourly, non-exempt position reporting to either the Janitorial Supervisor or Unit Turn Supervisor, depending on deployment. Employees typically work 40 hours per week, Monday–Friday. Overtime must be pre-approved by management.

Position Overview

Qualified applicants should be interested in:

• Ending homelessness using a Housing First approach in a harm reduction environment
• Providing excellent customer service in supportive housing
• Supporting nontraditional property management approaches rooted in social and racial justice
• Creating a supportive environment for tenants using trauma-informed practices

About DISH

Delivering Innovation in Supportive Housing believes that everyone deserves a home. Every day, we provide high-quality permanent housing to San Franciscans experiencing serious health issues. With stable housing, individuals can rebuild their lives and strengthen their communities.

DISH provides property management services exclusively to the Department of Homelessness and Supportive Housing’s (HSH) Direct Access to Housing program.

Our work demonstrates the healing power of housing, supports tenant dignity, and connects residents to the diverse opportunities available throughout San Francisco.

Learn more at dishsf.org

Our Values

• Demonstrate excellence in our work and interactions
• Stay focused on what matters most
• Under-promise and over-deliver
• Use initiative and innovation
• Be fair and consistent
• Be mindful and prudent with resources
• Be respectful and hopeful with tenants and coworkers
• Be open to discussion, different opinions, and calculated risks

DISH Service Commitments

1. Warm greetings and interactions whenever possible
2. Professional appearance every day
3. Service through helping
4. Be present and respectful at all times
5. Stay calm in the eye of the storm
6. Strive to maintain the best environment to live and work in

Essential Duties and Responsibilities

• Clean and maintain common areas including bathrooms, elevators, entryways, kitchens, conference rooms, community rooms, hallways, staff offices, sidewalks, and gardens
• Mop, vacuum, scrub, and empty trash to keep buildings clean and presentable
• Report maintenance issues, pest evidence, and other concerns to supervisors
• Complete work orders for residents and management accurately and in a timely manner
• Clean up after work completion
• Follow building policies and emergency procedures
• Conduct site walkthroughs to monitor property condition
• Report unusual activity or building damage immediately
• Maintain safety practices for staff, tenants, and visitors
• Follow all job safety policies and procedures
• Collaborate with janitorial and maintenance staff across DISH sites
• Attend staff meetings and trainings
• Maintain a DISH work phone and be reachable during work hours

Turnover and Move-In Duties

• Clean and repair units during turnover
• Clear units for turnover including TSP application, paint preparation, and touch-up painting
• Assemble furniture for units
• Assist with furnishing units for new tenants
• Assist with tenant move-ins

Additional Responsibilities

• Provide on-call or emergency janitorial services when required
• Set up rooms for staff trainings or volunteer events when needed

Other Duties and Responsibilities

• Clear clogs in sinks and toilets using appropriate hand tools
• Maintain inventory of janitorial supplies and tools
• Keep site basements clean and organized
• Perform key-making for unit and mailbox keys
• Perform other related duties as assigned

Education and Experience

• 1+ year of janitorial experience required (professional training may substitute for experience)
• 1+ year customer service or client relations experience preferred
• 1+ year working in a team environment required

Knowledge, Skills, and Abilities

• Commitment to DISH Mission, Values, and Service Commitments
• Ability to create a welcoming environment for residents, visitors, vendors, and coworkers
• Ability to communicate effectively with individuals experiencing mental health challenges, substance use issues, and histories of homelessness
• Ability to work collaboratively and follow supervisory direction
• Basic English reading and writing skills required (Spanish a plus)
• Basic math skills and ability to complete forms accurately
• Ability to multitask and prioritize work in a fast-paced environment
• Ability to remain calm and effective in crisis situations
• Professional appearance and adherence to DISH uniform policy

Physical Requirements

• Frequently push or pull objects weighing 100+ lbs
• Lift and carry objects 50–100 lbs
• Use hand tools and janitorial equipment
• Walk, stand, squat, and work in physically demanding positions
• Operate power tools and cleaning machinery
• Travel between DISH sites using public transportation

Compensation & Benefits

• Full-time, non-exempt position
• Schedule: Monday–Friday
• Starting Pay: $24 per hour

Benefits include:

• Medical
• Dental
• Vision
• Paid holidays
• Vacation
• Sick leave
• Retirement plan

Equal Employment Opportunity

DISH is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the LGBTQ+ community.

Applicants will not be discriminated against based on race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

How to Apply

This position is open until filled.

Applicants must submit:

• Resume
• Cover letter including salary requirements and explanation of interest in the position

Send applications to:
ajayethompson@dishsf.org