Job Description
Job Description
1.0 FTE Day Shifts
Starting pay: $26.85 - $33.57
At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Basic Life Insurance
- Tuition Reimbursement
- Employer Paid Short-Term Disability and Long-Term Disability
- Adoption Assistance Plan
Qualifications
- Two-year degree or relevant IT certification with at least one year of proven work experience supporting IT systems
- Working knowledge of Microsoft operating systems and Microsoft Office applications
- Ability to evaluate, learn, and become proficient with new software and technologies quickly
- Advanced troubleshooting skills for application and hardware analysis
- Experience with Active Directory or other domain-based environments
- Experience with Service Desk ticketing and knowledge base systems
- Experience with IT security concepts and access controls
- Technical certifications preferred
Job Responsibilities
- Provides technical support for hardware, software, and network-related issues, including Windows operating systems, Microsoft Office, telecom and other business applications.
- Troubleshoots and resolves connectivity issues for wired and wireless networks.
- Performs break/fix repairs for PCs, peripheral devices, telecom and other IT hardware.
- Documents, tracks, and resolves support requests using the Service Desk ticketing system.
- Performs software and firmware patching, updates, and system maintenance.
- Uses automation, encryption, security, and inventory tools to maintain system health and compliance.
- Creates and maintains documentation of system configurations, processes, and environmental changes.
- Deploys, configures, and maintains workstations, peripherals, and other equipment, including during moves, upgrades, construction and remodels.
- Assesses and recommends new software and hardware for organizational use.
- Supports end users in branch clinics and remote locations, providing on-site assistance as needed.
- Maintains professional communication, excellent customer service, and effective public relations in all interactions.
- Prioritizes and manages workload independently in a fast-paced environment, applying an analytical approach to problem solving.
- Performs other duties as assigned.