Job Description
Job Description
Front Desk Manager
Job Summary
· Oversees daily operations of the front desk/reception department.
· Also Fulfills Retail Merchandiser position (Included here).
· Reports to GM and Owner.
General Accountabilities
· Organizes, directs, and monitors daily activities of front desk staff.
· Ensures efficient, friendly, and professional guest registration, check-out, and telephone service.
· Observes front desk staff to ensure that established procedures are followed.
· Establishes procedures, prepares and helps coordinate schedules, and expedites workflow.
· Reviews the daily, weekly occupancy report and daycare availability and informs all appropriate staff.
· Ensure occupancy openings get filled in a timely manner by arranging kennel view and utilizing waitlists.
· Reviews status of departures on a daily basis.
· Ensures all necessary reports and forms are completed daily.
· Performs front desk staff responsibilities as needed.
· Ensures that guests' needs are fulfilled and their stay is as pleasurable and safe as possible.
· Cross train with Lodging Department
· Assists front desk staff with resolution of guest problems/complaints as needed.
· Monitors and maintains front desk area.
· Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.
· Performs other related duties as assigned by management.
Job Qualifications
Education: High school diploma or equivalent; bachelor's degree in a related field preferred.
Experience: One to two years of related experience.
Retail Merchandiser
Job Summary
· Maximizes customers' retail experience by developing competitive sales plans.
· Purchases items of low volume, low dollar for assigned area(s) on a routine basis.
· Works with the GM to ensure products arrive on time.
· Helps GM with markdowns and makes sure that the items are labeled with the appropriate prices.
· Researches current industry trends and suggests ideas to the GM to increase sales.
· Meets with GM to discuss any setbacks that may impede sales.
*The company reserves the right to add or change duties at any time.
General Accountabilities
· Retail Inventory, ordering and pricing structure.
· Develops seasonal retail strategy plans.
· Plans and delivers sales presentations/explanation for new products.
· Supervises product delivery and checks merchandise quality.
· Verifies, reviews, and approves invoices.
· Identifies and investigates inventory discrepancies.
· Directs visual presentation of merchandise.
· Keeping track of overstock/special orders
· Reviews and evaluates data and makes changes to improve merchandising plans.
· Collaborates cross-functionally to ensure the success of merchandising programs and plans.
· Performs other related duties as assigned by management.
· Advises requisitioning departments on routine purchases involving low volume, low dollar items.
· Places orders with vendors based on assigned authorization limit.
· Prices orders from company retail pricing list and compares with industry to ensure profit and competitiveness.
· Serves as contact in resolution of vendor problems, shipment discrepancies and invoice processing.
· Researches basic issues and refers more complex problems to GM.
· Makes recommendations to GM regarding purchase orders.
· Utilizes automated systems used for purchasing functions such as inventory control, vendor information, cost control and markup analysis.
· Provides clerical and administrative support to department such as answering phones, assisting customers, paperwork and all front desk duties as needed.
*The company reserves the right to add or change duties at any time.
Job Qualifications
Education: High school diploma or equivalent
Experience: At least 2 years of related experience
Skills
Excellent verbal and written communication, Negotiation, Customer Service, Positive Judgment and decision making
Company DescriptionYour Dog's Other Home!
At Idlewire Pet Care your dog gets lots of space and attention. We have Luxury Cabins with all day access as well as large indoor runs suitable for All Day Play Daycare. All activities (Both individual and social play) are done on a half acre of green, woodsy yard for your pet to play in. We offer ALL Day Play, individual play times or social play times.
Dogs are treated to the very best dog food. We provide Nutrisource Chicken and Rice which is one of the choicest foods on the market. Only the best for our guests!
We provide healthy, comfortable conditions. We use an environmentally-friendly disinfectant that is safe and very effective. The air in the boarding facilities is changed at least every 30 minutes using a fresh air exchanger to keep the environment fresh. We also maintain a comfortable temperature range year-round with a dedicated furnace and air conditioning unit for the boarding space.
Kitty Accommodations
At Idlewire Pet Care your cat is kept safe and comfortable. We have clean, multi-level cat suites with cat trees and hammocks in each space. Our window suites include sunny vistas where cats can watch songbirds and outside activity.
Our feline guests enjoy the choicest Cat foods such as Holistic Select, Nutrisource and Weruva.
Whether alone or with other cats in your family, our peaceful environment will ensure your cat's stay is stress free.
Safe, Gentle, Conscientious Grooming
Groomers stay with us. Idlewire groomers work for us for years. The industry average is only 6 months (according to the AGSA).
We believe groomers should groom. We have a customer relations assistant during all business hours to answer calls, make appointments, ring up charges, and cover the clerical aspects of the groomery so your pet stylist can focus on what's most important, your pet!
We know the art. How many grooming operations exist in the world that have been in business for over 50 years!? By innovating and moving forward, we're not only enthused about our trade - we set the standard.
We are state of the art. We keep the best equipment and tools to safely, comfortable and efficiently groom your pet.
We are small. You are connected with the owner. Big box grooming businesses are ran by CEO's and boards of directors too far removed to communicate with.
Company Description
Your Dog's Other Home!\r\n\r\nAt Idlewire Pet Care your dog gets lots of space and attention. We have Luxury Cabins with all day access as well as large indoor runs suitable for All Day Play Daycare. All activities (Both individual and social play) are done on a half acre of green, woodsy yard for your pet to play in. We offer ALL Day Play, individual play times or social play times. \r\n\r\nDogs are treated to the very best dog food. We provide Nutrisource Chicken and Rice which is one of the choicest foods on the market. Only the best for our guests!\r\n\r\nWe provide healthy, comfortable conditions. We use an environmentally-friendly disinfectant that is safe and very effective. The air in the boarding facilities is changed at least every 30 minutes using a fresh air exchanger to keep the environment fresh. We also maintain a comfortable temperature range year-round with a dedicated furnace and air conditioning unit for the boarding space.\r\n\r\nKitty Accommodations\r\n\r\nAt Idlewire Pet Care your cat is kept safe and comfortable. We have clean, multi-level cat suites with cat trees and hammocks in each space. Our window suites include sunny vistas where cats can watch songbirds and outside activity.\r\n\r\nOur feline guests enjoy the choicest Cat foods such as Holistic Select, Nutrisource and Weruva.\r\n\r\nWhether alone or with other cats in your family, our peaceful environment will ensure your cat's stay is stress free.\r\n\r\nSafe, Gentle, Conscientious Grooming\r\n\r\nGroomers stay with us. Idlewire groomers work for us for years. The industry average is only 6 months (according to the AGSA).\r\n\r\nWe believe groomers should groom. We have a customer relations assistant during all business hours to answer calls, make appointments, ring up charges, and cover the clerical aspects of the groomery so your pet stylist can focus on what's most important, your pet!\r\n\r\nWe know the art. How many grooming operations exist in the world that have been in business for over 50 years!? By innovating and moving forward, we're not only enthused about our trade - we set the standard.\r\n\r\nWe are state of the art. We keep the best equipment and tools to safely, comfortable and efficiently groom your pet.\r\n\r\nWe are small. You are connected with the owner. Big box grooming businesses are ran by CEO's and boards of directors too far removed to communicate with.