Job Description
Job Title: ServiceNow Technical Architect – SPM- Strategic Portfolio Management
Location : 100% Remote Role USA
Duration : 12+ Months Contract
Teams Meeting Interview
Job Description:
ServiceNow Technical Architect – SPM Strategic Portfolio Management
Experience
- 10+ years of overall IT experience.
- 7+ years of hands-on ServiceNow experience.
- 3+ years in a Technical Architect or Lead Architect role.
- Proven experience implementing SPM in large or mid-scale enterprises.
- Experience working at US customer locations or in customer-facing roles.
- Experience in regulated industries (Finance, Healthcare, Government, Telecom)
- Experience managing global delivery teams
Certifications (Preferred / Required)
- ServiceNow Certified Technical Architect (CTA) – Preferred
- ServiceNow SPM / PPM Implementation Specialist – Strongly Preferred
- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer (CAD) – Required
- ITIL certification – Preferred
We are seeking an experienced ServiceNow Technical Architect to lead the design, architecture, and implementation of enterprise-scale ServiceNow solutions, with a strong focus on Strategic Portfolio Management (SPM).
This role requires deep technical expertise, customer-facing leadership, and people-management skills to guide a cross-functional ServiceNow team, define the platform roadmap, and ensure high-quality delivery aligned with business objectives.
The ideal candidate will act as the primary technical authority for ServiceNow at the customer location, owning architectural decisions, mentoring the team, and partnering with stakeholders to drive platform adoption and value realization.
Key Responsibilities
Technical Architecture & Design
- Serve as the overall ServiceNow Technical Architect for SPM implementations.
- Define end-to-end solution architecture, including integrations, data models, security, and performance considerations.
- Design scalable, reusable, and maintainable ServiceNow solutions aligned with ServiceNow best practices and US enterprise standards.
- Review and approve technical designs, configurations, customizations, and integrations.
- Ensure compliance with ServiceNow architectural guardrails, performance optimization, and upgrade readiness.
SPM (Strategic Portfolio Management) Leadership
Lead architecture and implementation for SPM modules, including:
- Demand Management
- Project & Portfolio Management (PPM)
- Resource Management
- Agile Development
- Financial Planning & Cost Management
- Design portfolio and project governance models aligned with business strategy.
- Enable executive reporting and dashboards for strategic decision-making.