Table Games Pit Manager - FT

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Responsibilities include, but are not limited to the following:

• Performs functions of a Pit Manager on an assigned shift.
• Responsible for the overall management and smooth operation of up to 32 table games separated into a maximum of three casino pits.
• Ensures compliance with Seminole Gaming's Compliance and Regulations.
• Responsible for the distribution and administration of performance appraisals, commendations, constructive letters and progressive discipline to all reporting levels of table games department employees.
• Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as, the integrity of the casino operation.
• Offers the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
• Attains maximum product revenue by means of communicating to Shift Manager in reference to proper product mixture, positioning, pricing, as well as the evaluation of new product.
• Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
• Responsible for handling all casino guests' needs, complaints and disputes related to table games and hotel areas in a timely and professional manner.
• Responsible for visually inspecting all casino equipment.
• Ensures the protection of customer's rewards and credit lines.
• Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Seven (7) years table games experience with a minimum of five (5) years at floor supervisor level or above required.
• Must be knowledgeable of all casino games and rules.
• Required exposure to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a high pressure and fast paced environment.
• Must b able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete stand rd Seminole Tribe of Florida forms and reports are required.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.