Shelter Site Supervisor

Job Description

Job DescriptionDescription:

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Site Supervisor role, you'llbe a direct support to the Shelter Program Manager providing for the Oceanside Navigation Center, a 75-bed campus providing emergency shelter to adults ages 18 and older of all genders; prioritizing Oceanside residents who are currently experiencing homelessness and chronically homeless individuals who are high end users of the emergency response system. The shelter site supervisor is responsible for on-site leadership to staff teams, site safety, resident schedules/activities and will provide on-call emergency support to the shelter. Alongside the Shelter Program Manager, the Shelter Site Supervisor will work to ensure the achievement of program goals and objectives and contribute to program development and enhancement.

CORE DUTIES AND RESPONSIBILITIES:

• Support the Shelter Program Manager is overseeing the day-to-day operations of Interfaith’s Oceanside Navigation Center, an emergency year-round low-barrier shelter in the City of Oceanside; ensuring a safe, clean, and well-maintained environment.
• Monitor and coordinate program activities, client services, and facility functions to ensure smooth and efficient operations.
• Ensure service delivery is in alignment with program goals and in compliance with grant and contract requirements.
• Provide daily supervision, direction, and support to site staff, including Resident Coordinators, aides, interns, and volunteers.
• Provide ongoing coaching, guidance, and professional development opportunities for team members.
• Support staff in addressing client needs, including housing navigation, referrals, crisis management, case consultation and resource coordination.
• Maintain a safe, supportive environment by modeling program protocols and ensuring staff adhere to policies.
• Respond to client incidents and emergencies, including de-escalation and coordination with law enforcement or medical personnel when necessary.
• Support in facilitating regular staff meetings to promote communication and problem-solving.
• Ensure site compliance with safety regulations, contractual obligations, and applicable laws, including federal, state, and local requirements.
• Conduct routine inspections of the facility to meet regulatory standards.
• Oversee documentation, including incident reports, shift logs, and service delivery records.
• Provide operational data, reports, and updates to the Shelter Program Manager and/or Director as requested.
• Maintain effective working relationships with community partners, service providers, law enforcement, and other stakeholders.
• Participate in community meetings, trainings, and collaborative initiatives related to the program’s mission.
• Work with volunteer coordinators to integrate volunteers effectively into site operations.
• Participate in staff hiring, training, and performance evaluation processes.
• Support the Shelter Program Manager and Director in evaluating program efficiency and effectiveness, workload distribution, and staff assignments.
• Assist the Shelter Program Manager with administrative tasks, data management, and preparation of program reports as needed.
• Oversee daily facility inspections, safety checks, fire drills, and utility monitoring to meet federal, state, and local compliance requirements.
• Perform additional duties as assigned by leadership.

SUPERVISORY RESPONSIBILITIES: This position will be responsible for supervising staff within the shelter program. They will provide daily supervision of tasks as well as direction and leadership to team members. They may support the Shelter Program Manager in recommending hiring and firing decisions, conducting corrective action as needed, conducting performance evaluations, and identifying and promoting professional development opportunities. Identifies areas where volunteers are needed and works with the Shelter Program Manager and Volunteer Coordinator in recruiting new volunteers to help further its capacity to serve clients.

Requirements:

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Bachelor’s degree in social work or related field, preferred
• At least 48 college units in Social Work or related field; an equivalent combination of work experience and education may be considered
• 2+ years of experience working in a Social Services or nonprofit setting, required
• Bilingual (Spanish/English), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS

• Valid CA Driver’s License
• Requires knowledge and support of “Housing First” philosophy and strategies, as well as low-barrier shelters model
• Knowledge of the grants and contracts
• Knowledge and skill in identifying housing for low-income individuals and families
• Knowledge of all guidelines and regulations in the Americans with Disability Act
• Ability to establish and maintain professional boundaries with clients
• Ability to identify problems, and research and recommend resolutions
• Ability to react calmly to emergency situations
• Excellent communication skills, particularly listening, mediation, and writing skills
• Possess strong organizational skills with ability to meet a demanding workload
• Creative thinker/adaptive personality
• Possess strong organizational skills with ability to meet a demanding workload
• Sensitivity to cultural and socioeconomic characteristics of population served
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience managing multiple staff, and working with a collaborative team to drive successful projects to completion
• Working Knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to work on tasks in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Must be able to perform work in an office setting
• Drives occasionally during all seasons and is exposed to all weather conditions
• May be subjected to adverse conditions, including contact from hostile people
• Potential exposure to contagious diseases, hazardous chemicals, and other hazardous fluids
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel on a frequent basis
• Occasionally lifts, carries and balances objects weighing up to 30 pounds
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally is required to perform the safe operation of company vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
• The noise level in the work environment is usually low.

Location: Onsite/Oceanside

Hourly Rate: $28.70-$35.08

Hours: Tuesday-Saturday: 8am-5pm with on-call responsibilities

EMPLOYMENT BENEFITS

· Paid Time Off

· Paid Holidays – 13 scheduled

· Flexible Work Schedules

· Medical, Dental, and Vision Insurance

· AD&D / Group Life Insurance

· Flexible Spending Accounts – Medical and Dependent Care

· Matched 401(k) Retirement Plan

· Early Release Days!

· Work Anniversary Bonuses

· Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

· Employee Assistance Plan (EAP)

· Home Ownership Assistance Program

· Casual Work Environment

· Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.