IT MANAGER

Job Description

Job Description

SUMMARY:

The individual will be responsible for the overall direction, coordination, implementation, execution, control and completion of IT operations ensuring consistency with company strategy, commitments and goals, identifying new solutions, maintenance and support of all company applications and business intelligence, and coordinating/scheduling daily activities for the Information Technology Department. The individual will oversee all Help Desk Services, application support, network and system staff and ensure that end users are receiving the appropriate assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Communicates with all departments on specific needs and/or problems, and acts as a liaison between Systems Technicians, Vendors and Management.
• Supervises the Support Supervisor, Generalist, Network Administrator, and System Administrator.
• Assists the Director of Information Technology in developing, modifying and enforcing departmental procedures, as they relate to technical support of all systems on property.
• Prepares and conducts 30-day, 60-day, 90-day, 6-month, and annual performance evaluations for all direct reports.
• Strategically plans and determines feasibility of systems integration studies, capacity planning and production scheduling, communicating with other departments, as needed.
• Ensures proper licensing and adequate support for all system users.
• Ensures the successful conversion of user specifications into working computer programs, through design, modification, testing and evaluation of all software packages.
• Analyze performance of IT ticketing system activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
• Facilitates the flow of information, by attending regularly scheduled meetings, and conveying content of meetings to any Information Technology Department Team Members not in attendance.
• Participates in the establishment, organization, and implementation of short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness and effects changes required for improvement.
• Evaluate new technologies and platforms to determine their applicability to solving business challenges and needs. Make recommendations.
• Responsible for providing appropriate on-boarding and ongoing training initiatives for new and existing staff.
• Reinforce SLAs to manage end-user expectations.
• Ensures that a maximum level of guest service and satisfaction is achieved and maintained by the IT Department.
• Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
• Ensure to maintain and complete all required reports, forms, and logs to meet the Internal and External Compliance regulations.
• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; plan and conduct performance evaluations, initiating, coordinating, and enforcing systems, policies, and procedures.
• Ensures compliance with all appropriate tribal, federal, state, and local laws and regulations, as applicable.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; help prepare the annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Keep all areas clean and sanitized as directed.
• Perform other duties as assigned.
• 24 X 7 / 365 a year business setting. Must be willing to rotate, extend, and irregular schedules as required. Required to work weekends, holidays, and overtime. May be required to work odd hours to accommodate projects, system maintenance, critical issues, emergencies, etc.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology or Business Administration from a four-year college or university; or four to six years related experience and/or training; or an equivalent combination of education and experience.
• 2 years' proven hands-on experience implementing, supporting, administrating, troubleshooting and maintaining core enterprise applications of Casino Management System, Property Management Systems, Financial Management Systems, Federal & Non-Federal Construction Company Systems, and F&B Systems.
• Strong understanding of cybersecurity principles, practices, and technologies.
• Preferred in-depth knowledge of the CMMC framework, including its levels, requirements, and assessment process.
• Preferred experience with the implementation of Government compliance initiatives (CMMC, FedRamp, NIST 800-171, DFARS, etc.)
• Preferred understanding Government cloud platforms (Azure GCC, AWS GovCloud, etc.)
• Preferred to have a deep understanding of Government Controlled Classified and Unclassified Information (CUI) designation and identification.
• Must be able to read, write, and verbally communicate fluently in English.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to talk or hear.

The Employee is frequently required to lift and/or move up to 50 pounds.

The Employee is frequently required to risk danger of electrical shock and/or radiation (from computers, networking components, wireless components).

The noise level in the work environment is usually moderate. When on the casino floor the noise level increases to loud.

The Employee will be exposed to secondhand cigarette smoke.

• Face-to-face / in person: High level of interaction with employees and vendors. Low with guests.
• Telephone interactions: High level of interaction with employees and vendors. Low with guests.