General Manager

Job Description

Job Description

GENERAL MANAGER

Reports to: Regional Director of Operations

Department: A&G

WHO WE ARE

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.

RESPONSIBILITIES

What You’ll Do

• Lead the overall performance of The Rose Hotel, ensuring exceptional guest experiences, operational excellence, and strong financial results aligned with brand standards and ownership expectations.
• Provide visible, hands-on leadership across all departments, fostering a culture of accountability, professionalism, and service excellence.
• Drive revenue growth and profitability by partnering with Sales and Revenue Management to execute pricing strategies, group booking initiatives, and revenue optimization plans.
• Develop, manage, and monitor the hotel’s annual operating budget, financial forecasts, and P&L performance to ensure financial discipline and cost control.
• Oversee all human resources functions including recruiting, onboarding, training, coaching, performance management, and progressive discipline.
• Lead and mentor department heads to build high-performing teams focused on guest satisfaction and continuous improvement.
• Conduct routine property walks and quality inspections to ensure luxury-level standards are consistently maintained in guest rooms, public areas, and back-of-house spaces.
• Ensure compliance with all brand standards, corporate policies, and local/state/federal regulations.
• Respond proactively to guest feedback, leading service recovery efforts and driving improvements in guest satisfaction metrics.
• Oversee capital expenditures, vendor relationships, and purchasing processes, ensuring proper bidding, approvals, and financial accuracy.
• Build strong community relationships and represent the hotel in local business associations and public relations efforts.
• Maintain 24/7 operational oversight with flexibility to work nights, weekends, and holidays as business demands require.

What You’ll Bring

• A passion for hospitality leadership with a guest-first mindset and commitment to luxury service standards.
• Proven success managing a full-service or upscale hotel, with at least 3–5 years of General Manager experience required.
• Strong financial acumen with demonstrated ability to manage budgets, drive profitability, and analyze operational performance metrics.
• Exceptional leadership, communication, and organizational skills with a hands-on, visible management style.
• Experience leading diverse teams, developing department heads, and fostering a culture of engagement and accountability.
• A bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Proficiency in hotel systems and Microsoft Office Suite; experience with property management systems and revenue management tools preferred.
• Ability to stand and walk for extended periods and perform light physical tasks as needed in a full-service hotel environment.

OTHER INFORMATION

What You Can Look Forward To

• Competitive compensation package
• Full benefits package, including medical, dental, vision, and 401(k) with company match
• Paid Time Off (PTO)
• Growth opportunities within a company focused on strategic expansion and development
• Hotel discounts at locations worldwide
• Tuition Reimbursement

Janko Hospitality is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. The posted wage range represents the good-faith base pay range for this role at the time of posting. Total compensation may include base salary, benefits, and other company-provided offerings.