Job Description
Job Description
IT Help Desk Analyst
BridgeView Partners is looking for a hands-on IT Help Desk Analyst/Technical Support Specialist to support a growing user base at a client site. In this role, you'll work alongside the Help Desk Lead as a Queue Manager, triaging and assigning tickets while directly resolving help desk and operations issues both in person and remotely.
What You'll Do
You'll be the frontline support for end users across a range of technical issues, from troubleshooting hardware and network problems to setting up and deploying laptops for newly onboarded employees. You'll follow established company policies and procedures, prioritize and escalate issues appropriately. If you have a specialty area like networking, cloud, or operating systems, we want to hear about it.
What We're Looking For
A bachelor's degree or relevant certification is preferred, but hands-on experience carries real weight here. You should have experience with hardware replacement and upgrades on laptops and desktops, supporting and maintaining LAN/WAN and wireless networks, and troubleshooting routers, switches, firewalls, and other network devices.
Strong customer service skills are non-negotiable. You'll be supporting everyone from first-time computer users to seasoned professionals, and you need to communicate clearly and patiently with both. Experience with O365, D365, or Juniper/Cisco equipment is a plus.
Details
This is a W2 position based on-site at a client location. You'll be employed directly by BridgeView Partners with the support of our team behind you.
Company DescriptionBridgeView Partners was established in 2010 & is Privately Owned. We are an Infrastructure Services firm focused on Optimization, Execution and Operational Excellence.
Company Description
BridgeView Partners was established in 2010 & is Privately Owned. We are an Infrastructure Services firm focused on Optimization, Execution and Operational Excellence.