Assertive Community Treatment Manager

Job Description

Job DescriptionDescription:

POSITION TITLE: Assertive Community Treatment Manager

REPORTING TO: Reports to the Director of Community Programs

DIRECT REPORTS: ACT Team Members in the Community Programs Department, including but not limited to Case Managers, Peer Support Specialists, and Program Assistant

FLSA STATUS: Exempt; regular full-time, employment-at-will position.

SCHEDULE: The work schedule will generally conform to that of a full-time Monday-Friday 40-hour-per-week schedule to be performed within the Center’s hours of operation.

PURPOSE: The Assertive Community Treatment (ACT) Team Manager will oversee the administrative operations of the ACT Team and program. Provides clinical oversight of services within scope of practice, ensuring patients are seen in accordance with their needs and the delivery of best and ethical practices. Provides direct client services 25-50% of the time. Provides direct supervision to ACT team members to include but not be limited to facilitating daily team meetings, individual supervision, approving client progress notes, coordinating for team trainings and professional development, and completing evaluations. Other responsibilities include hiring, training, and evaluating staff, ensuring program fidelity of the Core Services of an ACT Team, and supporting grant and data collection processes pertaining to the ACT program.

ESSENTIAL JOB FUNCTIONS:

1. Supervise, train, and mentor new and existing ACT Team Members. Provide guidance, feedback, and support to ensure staff performance meets agency standards. Foster a positive and collaborative team environment, including but not limited to training of EMR overview, service definitions and billing codes, MTP updates, crisis overview, DLA-20 training, AIMS training, program entry, and exit coordination.
2. Conduct regular team meetings to discuss client cases, treatment plans, and program goals. Ensure that services provided by the ACT team adhere to evidence-based practices, the Center’s mission and vision, and meet the needs of individuals with severe mental illness. Monitor the progress of clients and adjust support plans as needed.
3. Build and maintain strong relationships with clients and their families. Act as a point of contact for clients to address their concerns and needs. Promote a client-centered approach to service delivery.
4. Conduct regular assessments and audits of service delivery to maintain high-quality standards. Identify areas for improvement and implement corrective actions as necessary. Ensure compliance with relevant regulations and standards.
5. Maintain accurate and confidential records. Report monthly metric data on program outcomes and client progress.
6. Participate in quality improvement activities, data collection and staff metrics, and program evaluation efforts to assess the effectiveness of services and identify areas for improvement.
7. Collaborate with other departments within the agency to provide holistic care for clients. Coordinate with external agencies and community. Participate in appropriate meetings for the purpose of case review, assignments, and planning resources to enhance service offerings.
8. Maintain accurate and confidential client and employee records and documentation.
9. Aid with crisis planning and staffing for adequate coverage
10. Ensure all programs comply with federal, state, and local regulations, including those specific to CCBHCs.
11. Address and resolve client complaints and concerns in a timely and effective manner.
12. Participate in the ACT Crisis On-Call rotation, responding to client crises by phone as scheduled, collaborating with the Crisis Team, documenting interactions, and ensuring continuity of care.
13. The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
14. Other duties as assigned.

Requirements:

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Master's degree in a Human Services or applicable field (social work, psychology, addictions, education) and/or at least five years of experience providing case management or direct client care services to a diverse client population.
2. Previous management experience preferred, ideally in a community mental health organization or similar setting providing client care.
3. Must be at least 21 years of age; Proficient in the English language; able to pass pre-employment background and drug screening; have completed or is able to complete within the first 60 days of employment case management, crisis, and supervisor training as required by the State of Kansas.
4. Strong knowledge of mental health conditions, treatment modalities, and recovery-oriented practices.
5. Excellent verbal and written communication, organizational and time management skills for effective interaction with staff, clients, and external partners.
6. Strong ethical standards and ability to maintain client confidentiality and professional boundaries.
7. Proficient in the use of computers and electronic health record systems.

PHYSICAL DEMANDS:

1. Remaining stationary, such as standing or sitting, for prolonged periods.
2. Consistently moving from one worksite to another to accomplish tasks.
3. Adjusting or moving objects up to 10 pounds in any direction.
4. Repeating motions that may include the wrists, hands or fingers.
5. Communicating with others to exchange information.
6. Withstanding outdoor elements such as temperature, precipitation, and wind.
7. This position requires the use of a company vehicle.

WORKING ENVIRONMENT: Full-time on-site position. There may be exposure to pests, and aggressive situations or environments. Participation in ACT phone-based on-call rotation outside regular hours of operation, including some weekends, is required.
CONFIDENTIALITY: All Kanza MHGC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards by exhibiting exemplary conduct.
SALARY RANGE FOR THIS POSITION: Salary commensurate with experience and Kanza MHGC salary structure.
PRIMARY LOCATION: Hiawatha Community Services Building