<h3>Job Description</h3>
Job Description
Your Mission
The MASY Group is a growing Nunn Perry award-winning government service company providing intelligence analysis, educational, and operational support to key federal agencies such as the Department of Defense and Intelligence Community. We are seeking a Help Desk support professional to support a DoD customer at Ft. Eustis, VA.
Your Responsibilities
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• Coordinate internal trouble tickets with the engineers while maintaining open and timely communications with both the end user and the technical team
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• Act as liaison between Help Desk and System Engineers
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• Answer Help Desk calls and respond to ATHD-AESMP tickets
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• Process Training Enrollment Requests
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• Perform Monthly and ADHOC report formatting
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Your Qualifications
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• Two years Help Desk experience or similar customer service area
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• Desk Institute (HDI) Customer Service Representative (preferred)
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• Windows 11 experience
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• Experience with MS Office products (specifically Word, Excel, and PowerPoint)
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• Secret clearance is preferred but must be US Citizen and ability to obtain T1 Investigation
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Junior Systems Administrator

Job Description