Customer Service Representative - Middle Bay

Middle Bay Transportation is looking for an Intermodal Customer Service Representative for our Charlotte, NC terminal. If you're interested in working with the industry's leader and have a commitment to success through safety, personal empowerment and collaboration, this is the place for you.

Purpose and Scope:
Work with terminal team to provide service to customers from the initial orders to the completion of the deliveries.

Responsibilities / Essential Functions:
- Perform Prompt and complete data entry
- Enter accurate customer orders in computer system
- Monitor on-time performance for driver delivery and pick-up
- Develop knowledge base of all customers
- Develop relationships with all customers
- Understand and abide by various customer requirements
- Resolve customer problems promptly and efficiently
- Communicate with Dispatchers to avoid any problems with loads and resolve any issues that may occur
- Trace and monitor existing loads in the system to prevent problems from occurring

Qualifications:
- Experience in intermodal transportation is preferred
- Excellent communication abilities, both written and verbal
- Excellent computer skills
- Ability to effectively multi-task when necessary
- Flexible - able to work in past-paced environment
- Bi-lingual (English and Spanish) a plus
- Ability to work independently and make informed decisions
- Ability to perform other duties as assigned

Working Conditions:
Terminal/Office environment; extended working hours may be occasionally necessary.

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