Customer Service Representative - Agriculture

Description

SPR Packaging is a leading company in the flexible packaging market. We are growing and expanding our team, looking for dedication, and commitment.

Position Description:

Responsible for acting as a liaison between our Sales Representatives and our manufacturing plant in Spain. Assists with order processing, order status, complaints, errors, account questions, billing, cancelations, delivery, and other queries.

• Primary point of contact is with U.S. sales representatives.
• Primary point of contact in Spain is with plant coordinator.
• Sales order processing, including coordination of item specifications, production timing, delivery, and shipments.
• Coordination of resolution of any quality questions or issues
• Reporting and analysis, provide information as required in support of customer.
• Coordinate with the internal departments to find solutions and resolve matters.
• Resolve customer complaints via phone, email, or mail.
• Assist with placement of orders, credits, returns and pickup.
• Document detailed customer information and other pertinent information
• Place or cancel orders and coordinate the import process.
• Utilize SPR systems to communicate order status and shipping information.
• Work closely with senior customer service personnel to ensure proper customer service is being delivered.
• Ensure complete customer satisfaction is provided to the best of your ability.
• Assist in compiling information and reports at the direction of the VP Executive.
• Perform purchasing duties as required.

Qualifications

• Bachelor's degree in business or a related field

• Experience working in a manufacturing industry is preferred.

• Import and Export experience is a plus.

• 2 years of customer service experience is required.

• Bilingual in English and Spanish is a plus.

• Must be a positive and energetic individual that has the ability to work well with all levels of an organization.

• Must be willing to work the necessary hours to get the job done.

• Excellent organizational skills and attention to detail.

• Excellent communication skills - both written and oral.

• Ability to work effectively in a fast paced, and dynamic environment.

• Microsoft Office applications - MS Excel and MS Word

• Knowledge/use of ERP systems