Customer Service Representative

Title-Customer Service Representative


Client-Client


Client Location-Chattanooga, TN


Training may be onsite (2 weeks) and then will be remote


Pay Rate-$17/hr on W2 with benefits


Duration-8+months

Receiving, investigating and resolving all customer inquiries timely and accurately.


Handling customer service inquiries and problems via the telephone.


Ensuring all customer communication is clearly documented.


Educating caller to ensure resolution is achieved on first contact.


Interact through various channels such as Chat, Phone and E-mail


Must be able to pass required testing


Participation and attendance are mandatory.


This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules


Work overtime as required

Quals--


All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.

Education


• High School Diploma or equivalent required

Experience


1 year - Experience in a customer service support role is required


Skills\Certifications


Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)


Proficient oral and written communication skills.