Customer Service Representative

System Service & Engineering is a Full Mechanical, Electrical, and Plumbing Services company that works on commercial facilities throughout Northwest Florida.

We are seeking a detail-oriented and dependable Customer Service / Data Entry Coordinator to join our growing MEP team. This role is ideal for someone who enjoys working in a fast-paced office environment, providing excellent customer service, and supporting daily operations.

Responsibilities

Answer incoming customer and client phone calls professionally

Create and manage service tickets/work orders

Assist with permit applications and tracking

Perform accurate data entry and maintain records

Support office operations and administrative tasks

Communicate with technicians, customers, and internal departments

Maintain organized documentation and files

Cross-train to assist with billing and dispatching functions over time

Qualifications

Previous customer service and/or administrative experience preferred

Strong computer skills required

Proficient in Microsoft Word, Outlook, and Excel

Excellent communication and organizational skills

Ability to multitask and prioritize in a fast-paced environment

Strong attention to detail and accuracy

Team-oriented with a positive attitude and willingness to learn

Schedule

Monday – Friday

8:00 AM – 5:00 PM

100% in office

What We’re Looking For

Reliable and professional individual

Strong work ethic and customer-focused mindset

Someone eager to grow and learn additional operational functions within the company

What We Offer:

Competitive pay and benefits package

Health and Wellness: Comprehensive medical, dental, and vision plans to keep you and your family covered, including free preventative care and affordable prescription options

Life and disability insurance: Company-paid life insurance and disability coverage, with options to enhance your benefits

Retirement Savings: 401(k) plan with a generous company match to help secure your future, with immediate vesting

Paid Time Off: Enjoy holidays and a PTO plan that grows with your years of service

Opportunities for career advancement and Professional Development: We provide education assistance to help you grow your skills and career

Extra Perks: Flexible spending accounts, employee discounts, and 24/7 support through our Employee Assistance Program