<p>Customer Service Representative requires:</p>
<ul>
<li>GED, high school diploma</li>
<li>SAP</li>
<li>Optical experience</li>
<li>1+ years' customer service, hospitality, call center</li>
<li>MS Office</li>
<li>Good computer navigation skills</li>
<li>Ability to work from home</li>
<li>Laptop</li>
<li>LAN connected, no WIFI</li>
</ul>
<p>DUTIES:</p>
<ul>
<li>Answers incoming calls and processes orders. </li>
<li>Resolves customer complaints, troubleshoots issues to determine best path for resolution. </li>
<li>Correctly documents customer interactions and tracks call types. </li>
<li>Maintains support service levels and upholds Luxottica's Customer Service standards. </li>
<li>Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. </li>
<li>Takes inbound phone calls for up-to 90% of assigned shift. </li>
<li> Performs all other duties as assigned. </li>
</ul>
