Customer Service Representative

Job Description:

We are looking for a customer-oriented service representative. A

customer service representative, or CSR, will act as a liaison, provide

product/services information and resolve any emerging problems that our

customer accounts might face with accuracy and efficiency. The best CSRs

are genuinely excited to help customers. Theyre patient, empathetic,

and passionately communicative. They love to talk. Customer service

representatives can put themselves in their customers shoes and

advocate for them when necessary. Customer feedback is priceless, and

these CSRs can gather that for you. Problem-solving comes naturally to

customer care specialists. They are confident at troubleshooting and

investigate if they dont have enough information to resolve customer

complaints. The target is to ensure excellent service standards, respond

efficiently to customer inquiries and maintain high customer

satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle
  
  customer complaints, provide appropriate solutions and alternatives
  
  within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Required Skills:

CRM

Presentation Skills

Customer Support

Customer Satisfaction

Troubleshooting

Records

Customer Service

Sales

Communication