Description
Mission for Customer Service Clerk
Provide exceptional customer service to Ohio Valley Gas’ customers as part of a collaborative effort to complete regularly scheduled district transactions. Support day to day operations that value the team, our customers and the community we serve.
Outcomes (What must be accomplished)
1. Develop and maintain a basic understanding of the corporation and company regulations
2. Represent company to the public in a professional and courteous way providing outstanding customer service to all internal and external customers
3. Process and maintain accurate accounts payable and receivable systems
4. Develop and maintain accurate record systems, ensuring proper protection and retention
5. Ensure a professional office appearance is maintained and organized for efficient operation
6. Prepare and submit timely, accurate and complete reports
7. Provide on-going communication and information sharing with all team members and managers
Qualifications
Competencies: Ensuring Behavioral Fit
1. Honesty and Integrity (Earns trust and maintains confidences)
2. Communication (Written & Oral)
3. Problem solving abilities
4. Confidence and ability to make good decisions under pressure
5. Ability to multitask and prioritize
6. Ability to define, lead and adapt to change
Cultural Competencies: Ensuring Organizational Fit
1. Team- Collaborative
2. Professional
3. Reliable
4. Helpful (going above and beyond the call of duty)
5. Dedicated
Required skills
- Customer Service
- Identifying Problems
- Accounts Payable