Customer Service Rep

Customer Service Representative

We are currently seeking a talented

Customer Service Rep to work in our Phoenix showroom. This would be a

non-supervisory position but will be a very vital part of our sales team. The

Customer Service Rep will be a very diverse role and be handling everything

from answering phones, greeting customers, walk-in sales, order processing,

sampling, marketing and sales support. The job functions would include but not

limited to:

· Be familiar with QDI’s product set

and be able to describe colors, styles, and highlight its features and benefits

to customers.

· Have a basic understanding of travertine,

limestone, and marble and their differences.

· Understand the sales process from

start to finish and be able to close sales both face to face and over the

phone.

· Responsible for greeting and

assisting customers that come into the office or contact the Company via phone.

· Write up customer orders using the

Dancik system.

· Refer customers to a Sales

Representative when they are onsite and available.

· Answer all customer questions

about products, prices, availability, product uses, and available options.

· Service Company’s existing

accounts and obtain new accounts whenever possible through direct referrals,

and out-bound or in-bound sales calls.

· Be knowledgeable of Company’s

payment procedures.

· Understand QDI’s inventory. Check

stock levels and request reorder of materials as necessary.

· Assist in completion of customer

files, which includes: Client Information Sheet, Tax Exemption Certificate

(Form 5000), Credit Card Authorization, and Credit application if required.

· Arrange pick-up schedules with

operations and outside freight companies.

· Coordinate customer material

pick-ups with warehouse personnel.

· Verify outgoing product counts

prepared by the warehouse personnel utilizing the invoice to ensure accuracy.

· Compare disputed merchandise with

original requisitions and information from invoices.

· Keep record of customer

interactions and transactions by recording the details in Smartsheet (the

Company’s CRM system).

· Make recommendations for

improvements in products, packaging, shipping, service, or billing methods and

procedures to prevent future problems.

· Refer unresolved customer

grievances to designated departments for further investigation.

· Resolve customer’s service or

billing complaints by performing activities such as exchanging merchandise,

refunding money and/or adjusting bills after review with management.

· Contact customers about billing

issues if requested.

· Detect discrepancies on records or

reports.

· Use computers and computer systems

(hardware and software) to set-up functions, enter data, or process

information.

· Observe, receive, and otherwise

obtain information from all relevant sources in an effort to provide excellent

customer service.

· Compile, code, categorize,

calculate, tabulate, audit, and verify information or data.

· Develop a constructive and

cooperative working relationship with other QDI employees and maintain them on

an on-going basis.

· Develop specific goals and plans

to prioritize, organize, and accomplish your work. Once the goals and plans are

developed review with your supervisor.

· Attend regular CRS training

meetings and dedicate yourself to continuous improvement.

· Attend industry functions (EX:

ASID, NARI) representing QDI while you network with professionals.

· On occasion visit accounts not

being serviced by Territory Managers to assist with sampling and general

customer service.

· Be a team player.

Successful candidates will have the

following:

• 3-5 years in a customer service or office manager roles
  
  and preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to
  
  detail a must.
• Outstanding customer service skills.
• Professional appearance.
• Good presentation skills.
• Problem-solving skills with the habit of being
  
  proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and
  
  Excel
• Recent college grads encouraged to apply

Company Benefits:

• Competitive Salary
• Full health insurance benefits after 90 days
• 401 K
• Employee discounts on all QDI materials

This is a great opportunity with a

rapidly growing, Inc. 5000 company. We are consistently expanding and like to

promote from within. If qualified, please respond to this add and submit your

resume for consideration.