Customer Service Rep

Customer Service Rep

Job Title: Customer Service Representative

Assignment Length: ASAP - 12/31/25

Location: On-site at CBC

FTE: 1.0 (or 40 HPW)

Shift: 8 am - 4:30 pm- M-F

Rate: $21-$23 DOE

Contract to hire

The Customer Service Representative provides timely response and resolution to inquiries on

account balances of the uninsured and underinsured patient as well as other patient out-of-pocket

expenses related to co-insurance and deductibles. The representative responds to initial patientfamily requests; provides detailed explanations of patient billing information; resolves patient-family

questions; performs follow-up on outstanding concerns, and collaborates with other departments to

research patient billing history. The position consistently demonstrates excellent customer service

and communication skills.

Qualifications:

License/Certification/Registration required? No

Education:

*High School Diploma or equivalent work experience required

Experience:

*3-5 years of customer service experience

*Experience working with a wide variety of PC applications

Knowledge/Skills/Abilities:

*Working knowledge of billing and follow-up processes

*Excellent customer service through oral and written communication to patients, families, and other

external and internal contacts

*Excellent communication skills when dealing with patients, families, public, co-workers, and

professional offices

*Knowledge of HIPAA privacy standards and PCI compliance regulations

*Proficient use of systems (computer, applications, phone systems)

*Basic knowledge of medical terminology

*Detail-oriented, good organizational skills, and ability to be self-directed

*Strong time management skills, managing multiple priorities and a heavy workload in a high-stress

atmosphere

*Flexibility to perform other tasks as needed in an active work environment with changing work needs

*High-level problem solving, analytical, and investigational skills

*Ability to learn quickly and meet continuous timelines

*Exhibits behaviors consistent with principles of excellent service

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