Job Description
Job Description
Job Summary:
The Configuration Specialist is responsible for preparing computer applications, systems, and software for use. Your duties include assisting in the development of software, assisting in the setup of computer software, and organizing and conducting training on how to use the software. As a Configuration Specialist, you will be responsible for partnering with the Product Management, Engineering, and Client Success teams while interacting with clients throughout the implementation process to ensure a successful client launch. They ensure a client doesn't only buy a product but has a positive experience with it.
Duties and Responsibilities:
- Analyze, capture, document, and illustrate "as-is" and "to-be" business processes and requirements.
- Prepare documentation such as functional/business requirements, cases, and instructional documentation.
- Configure, test, and implement business processes and requirements.
- Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks.
- Detail-oriented with the ability to multi-task, meet deadlines, and quickly process information.
- Effectively communicate, interact, guide, and influence customers, and co-workers when needed (departmentally and cross-departmentally).
- You will be responsible for understanding our business licensing and tax, and short-term rental products inside and out and with a fast ramp time.
- Understand how to best leverage the platform based on the partner's vision, value propositions, requirements, and use cases through packaged solutions.
- Support customer onboarding using best practices related to system setup and utilization.
- Balance multiple client engagements simultaneously and efficiently, maintaining accountability to all stakeholders (internally and externally).
- Responsible for the handover of work to the support organization, so that the client can be supported post go-live by support.
- Coordinate with solutions and success to understand the scope of an engagement to correctly ascertain the level of effort and map to best practices.
- Work with IT to have all environments set up and available to the project team.
- Perform other duties as assigned.
Education and Experience:
- Experience working with GovOS business licensing and tax and short-term rental products.
- Experience with municipal business licensing and tax collection.
- Experience with short-term rental operation and business activities.
- Work experience in a jurisdiction's finance office with licensing or tax collection.
- Work experience with presenting to internal/external stakeholders.
Knowledge, Skills and Abilities:
- Municipal business licensing and tax collection.
- Deep understanding of short-term rental operation and business activities.
- Advising customers on software best practices.
- Working with computer hardware and software in Govtech space.
- Excellent planning, analytical, communication, technical, and problem-solving skills.
- Strong technical acumen and familiarity with productivity tools.
- Experience with software version control tools.
- Excellent written and verbal communication skills.
- Quick learner with strong multi-tasking abilities.
- Advanced knowledge of Microsoft Product Suite; Word, Excel, Project and Visio.
- Availability to travel up to 25% per year.
Work Environment:
The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer
Physical Demands:
- Must be able to remain in a stationary position for most of the day
- Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
- This position needs to occasionally move about inside their office
- The person in this position frequently communicates via telephone or computer
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.