Job Description
Client Services Associate / Specialist – Luxury Travel Industry Experience REQUIRED (ideally Private Aviation experience)
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- Location: New York, NY (local candidates only please)
- On-site position Monday through Friday 9:00am to 5:00pm WITH THE ABILITY TO BE REACHED / BE ON CALL AFTER HOURS AS NEEDED WITHIN THIS 24/7 COMPANY OPERATION CATERING TO CLIENT NEEDS.
- Compensation: $80,000 to $100,000 base salary (commensurate with experience) plus performance bonus potential and benefits
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Position Summary – Client Services Associate / Specialist
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Private aviation company seeks a highly organized, client-focused Client Services Associate / Specialist to join the Operations team. This role serves as a critical liaison between aviation advisors, clients, operators & vendors. Client Services Associate / Specialist manages trip execution from initial request through post-flight follow-up. Position requires strong operational judgment, attention to detail, the ability to perform under time-sensitive conditions in a fast-paced aviation environment, AND THE ABILITY TO BE ON-CALL AFTER HOURS (AS NEEDED) FOR THIS 24/7 COMPANY OPERATION.
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Responsibilities – Client Services Associate / Specialist
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- Manage client private jet/charter/etc. requests from initial inquiry through post-flight follow-up
- Coordinate with operators, pilots, and third-party vendors including catering and ground transportation
- Build & manage detailed flight itineraries, trip logistics, etc.
- Monitor flight schedules, weather, aircraft status, and operational changes in real time
- Provide proactive, professional communication to clients before, during and after flights Conduct flight following and ensure smooth execution of all trips
- Ensure compliance with all safety, regulatory, and operational standards
- Assist with flight services including catering, transportation, and special client requests
- Support administrative, analytical, and reporting tasks related to flight operations
- Assist accounting with billing, invoicing, and post-trip reporting
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Qualifications – Client Services Associate / Specialist
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- REQUIRED: 2 to 3+ years of LUXURY HOSPITALITY-FOCUSED EXPERIENCE (ideally in PRIVATE AVIATION, PRIVATE CORPORATE TRAVEL, or similar industry client-facing operations)
- Proven operations / administrative experience with the ability to be client-facing / personable to client base
- Ability to work in-office Monday through Friday (9:00am to 5:00pm) and BE REACHED / ON CALL AFTER HOURS AS NEEDED WITH THIS 24/7 COMPANY OPERATION
- Bachelors level degree preferred but not required if industry experience is relevant
- Excellent verbal and written communication skills
- Microsoft Office Suite proficient (Word, Excel, PowerPoint, Outlook) - proficiency with scheduling systems and CRM platforms (Salesforce preferred)
- Strong client-service mindset with a white-glove approach
- Strong operational, communication (verbal/written), organizational, time management, analytical, problem-solving, and attention to detail skills
- Ability to manage multiple priorities simultaneously, under pressure, in a fast-paced environment
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