Job Description
Job Description
Title: IT Deskside Technician II
Location: Lancaster, PA 17602
Duration: 12 Months Contract
Duties:
Providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users.
We are looking for an energetic, enthusiastic, highly motivated and organized individual.
A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
Ideal candidates should be tech savvy, embrace new technology and changes quickly.
The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.
Skills:
Requirements: Deskside support experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc. Windows 11 experience – ability to resolve Windows 11 Operating System Issues and Errors Proficient in the latest Microsoft Office Applications (Office 365) Service Now or related ITSM ticketing tool experience Printer support can include various brands of printers, various types of scanners
Familiarity with Microsoft Active Directory
Experience with computer asset tracking
Experience with user ID creation
Some experience with support and administration of network phones (VoIP system).
Understanding of Cortex Virus Scan software
Ability to work with multiple platforms, devices, etc.
Ability to research and resolve technical issues and know what to do next and/or when to escalate for help Ability to walk and bend and perform labor-related duties of connecting computer equipment Ability lift up to 50 lbs. when moving electronic equipment
Ability to maintain and abide with compliance activities driven from a central compliance group
Ability to communicate technical information to non-technical audiences Must be amenable with doing Overtime or off-hour work when needed
Strong sense of customer service
Good organizational skills
Excellent Verbal and Written Communication Skills
Ability to multi-task Team-oriented / team player
Other duties as requested.
Education:
Minimum HS diploma
Gyan Tripathi
TalentBurst, Inc.
(415) 523-8559
gyan.tripathi@talentburst.com
Company DescriptionFounded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA
Company Description
Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA