Junior Technology Engineer

Job Description

Job DescriptionSummary
The Junior Technology Engineer provides on-site technical support and proactive customer service in support of DCI’s Federal Help Desk and IT Support programs. This role supports workstation and server hardware, operating system and application software, mobile devices, and networked environments. The consultant ensures stable, secure, and efficient technology operations while providing responsive, white-glove support to end users.

This is a Washington, D.C. on-site position supporting a federal client.

Position is contingent upon contract award

Security and Clearance

• Must be a U.S. Citizen.
• NO DUAL Citizenship.
• Ability to pass Federal background check.

Key Responsibilities & Duties

• Provide proactive, customer-focused IT support for workstation and server hardware, operating system software, and application software.
• Deliver Tier 1/2 help desk services, including ticket triage, troubleshooting, and end-user assistance.
• Perform daily server backups, hardware/software upgrades, and regular patch management.
• Troubleshoot system outages and performance issues across Windows, macOS, and server environments.
• Support imaging, setup, and configuration of laptops, desktops, printers, and peripherals.
• Manage asset inventories and maintain warranty tracking databases.
• Collaborate with client network administrators to ensure network performance and connectivity.
• Document support activities, issues, and resolutions with accuracy and timeliness.
• Provide clear technical briefings, user guidance, and system demonstrations as needed.

Customer Support and Communication

• Deliver exceptional service and communication with professionalism and clarity.
• Translate complex technical concepts into user-friendly explanations.
• Maintain service excellence through responsiveness and a proactive support approach.

Technical Expertise

• Manage and maintain multi-platform environments, including Windows, macOS, and server systems.
• Troubleshoot and resolve software, hardware, and network connectivity issues.
• Perform system configuration, updates, and optimization for end-user performance.
• Regularly conduct security testing, system monitoring, and data backups.
• Administer Active Directory, group policies, and user account management.
• Support iOS and Android mobile devices, including setup, security, and troubleshooting.

Required Qualifications
Technical Expertise in Multi-Platform Environments

• Managing Operating Systems: Support Windows, Mac, and server systems; ensure proper configuration, updates, and maintenance. Install and configure application software and computer hardware.
• Technical Support and Troubleshooting: Provide technical assistance, troubleshoot and resolve issues related to hardware, software, and network connectivity.
• User Account Management: Create and manage system permissions, user and computer accounts; ensure proper access controls and security compliance.
• Security and Monitoring: Regularly perform security tests, monitor system security, and implement firewalls, backups, and other protection protocols.
• Network Maintenance: Maintain network and file systems in coordination with client administrators to ensure seamless communication and reliability.

Mobile Device Support

• Experience supporting iOS and Android devices, including setup, maintenance, and troubleshooting.
• Strong problem-solving skills and ability to resolve technical issues efficiently, minimizing user disruption.
• Understanding of best practices for system maintenance, device management, and user support.

Continuous Learning and Adaptability

• Demonstrated willingness to stay up to date with evolving technologies, tools, and practices.
• Flexibility to adapt to changing environments and user requirements.
• Bachelor’s degree in a computer-related field or 0–3 years of relevant technical experience.
• Customer service training and up to 3 years of direct end-user support experience.
• Exceptional verbal and written communication skills to prepare and deliver technical briefings and reports to client staff, management, and vendors.
• Experience supporting both Windows and Apple environments, including associated backup solutions.
• Proven ability to install and troubleshoot hardware and software in both environments.
• Experience supporting iOS and Android devices for enterprise users.
• Demonstrated ability to effectively teach and explain technical concepts to end users.

Certifications (Required at least ONE or MORE)

• HP Certified Professional – Accredited Platform Specialist (Desktops, Servers, Printers, Laptops)
• Microsoft Certified Professional (MCP)
• Apple-Certified Professional

Preferred Qualifications

• 1–3 years of professional IT support or systems administration experience.
• Prior experience supporting federal clients or other regulated environments.
• Demonstrated ability to deliver technical support in SLA-driven environments, consistently meeting defined performance and quality metrics.
• Strong organizational and multitasking skills; able to prioritize effectively under deadlines.

Salary Range: $70,000 - $90,000

Disclaimer & Equal Employment Opportunity Statement

This job description will be reviewed periodically to ensure alignment with evolving business needs and organizational priorities. Duties, responsibilities, and essential or non-essential functions may be modified, added, or removed at any time at the discretion of management.

Equal Employment Opportunity Statement:
Dunbar Consulting, Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are dedicated to providing a work environment that is free from discrimination, harassment, and retaliation—where all employees are treated with respect, dignity, and fairness, and are supported in reaching their full potential.

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