Job Description
Job Description
This position is responsible for supporting, maintaining, and improving the bank’s commercial lending software. This role will act as the bank’s main administrator while supporting operational and strategic goals.
Duties and Responsibilities:
- Act as main commercial lending software administrator and be main contact for case management for future enhancements and process improvement efforts.
- Develop and maintain process documentation and training materials
- Analyze data to identify trends, inefficiencies, and areas for improvement
- Provide support and guidance to stakeholders during process changes
- Communicate process changes and results to key stakeholders
- Develop and maintain strong relationships with stakeholders to ensure successful adoption of process improvements
- Create process improvement documentation, including process maps, user manuals and training materials
- Collaborate with IT and other departments to ensure successful implementation of process improvement initiatives
- Assist with testing new systems and processes
- Monitor and report on process performance
- Any other duties as assigned.
Requirements:
- High School diploma or equivalent required.
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field (or equivalent experience).
- 2-4 years of experience supporting business systems or applications.
- Strong analytical, organizational, communication, and problem-solving skills.
- Understanding of business process mapping and documentation preferred.
- Must comply with applicable laws and regulations, including but not limited to, Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT Act) and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.
Critical Competencies:
- Communication
- Organization
- Problem Solving
- Attention to detail
****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****
Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_sc….