Job Description
Job Description
We are looking for Field Support Technician for our client in Dublin, GA
Job Title: Field Support Technician
Job Location: Dublin, GA
Job Type: Contract
Job Description:
Responsibilities:
- The Technician need to have experience in IMACD tasks listed below (IMACD = Install Move Add Change Dispose ).
- Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user’s environment
- Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
- Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites.
- Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party).
- Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance.
- Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation.
- Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software.
- This list may change from time to time and should be updated on a regular basis.
- Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization.
- Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately.
- Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users.
- conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s).
- Coordinate any physical space requirements as determined during the Site survey review.
- Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC.
- Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC.
- Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures.
- Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location.
- Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT.
- Cancel Network Transport Services that are no longer required after completing the IMACD.
Company Descriptionvisit our career site to see all open positions @ http://jobs.cynetsystems.com
Company Description
visit our career site to see all open positions @ http://jobs.cynetsystems.com