Job Description
Job Description
Exceptional Hygiene, Exceptional Care — Elevate Your Career with Oliverie Dental
About Oliverie Dental:
Dr. Oliverie and her compassionate team have been transforming smiles for over two decades. At Oliverie Dental, personalized attention, high-quality care, and a patient-first approach define everything we do. We're proud to deliver not just dental treatments — but life-changing outcomes.
The Opportunity:
We're seeking a full-time Front Desk Associate to join our collaborative, patient-focused team. Our ideal hire is self motivated, disciplined and has the ability to learn independently.
What We Offer:
- Competitive Compensation, commensurate with experience
- Paid Time off
- Professional development assistance and opportunities for advancement
- Paid sick time
Responsibilities:
- End to end patient management as the face of our practice
- Greet patients warmly and provide a welcoming atmosphere upon arrival.
- Register new patients, collect necessary information, and update existing patient records accurately.
- Schedule and confirm patient appointments using our practice management software.
- Answer phone calls, respond to inquiries, and provide information about our dental services.
- Provide Treatment Coordination backup as needed
- Verify insurance coverage and assist patients in understanding their benefits.
- Handle patient check-in and check-out processes, including collecting payments, processing insurance claims, and providing receipts.
- Maintain a tidy and organized front desk area, ensuring cleanliness and a professional appearance.
- Assist with administrative tasks, such as filing, photocopying, and scanning documents.
- Collaborate with the dental team to ensure efficient patient flow and resolve any scheduling conflicts or issues.
- Follow HIPAA guidelines and maintain patient confidentiality at all times.
- Provide excellent customer service and address patient concerns or complaints in a professional and compassionate manner.
Qualifications:
- 3+ years of dental experience in front office operations, preferred
- Positive and upbeat personality
- Reliable with minimal call outs
- Proficient in Oryx software, a plus
- Treatment Coordination experience, a plus
- High school diploma or equivalent required; additional education in office administration or related field, a plus
- Proven experience as a front desk receptionist or in a similar customer service role
- Excellent verbal and written communication skills, with a professional and friendly phone etiquette
- Strong organizational skills and attention to detail
- Knowledge of dental terminology and procedures
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and the ability to remain calm and composed under pressure
- Proficiency in using standard office equipment, such as computers, printers, and fax machines
We are an equal opportunity employer EOE