Job Description
Job Description
Tharseo IT is a veteran led, minority owned, Oracle partner focused on providing the government and higher education communities exceptional ERP migration and modernization services to OCI. Our vision is to be a leader in Oracle Cloud technology solutions and services, delivering unparalleled value to our clients worldwide. We aim to create a future where organizations can leverage the power of the cloud to innovate, optimize, and transform their agency or higher education institution, while enjoying exceptional customer service and support.
As a Technician Specialist - Mid Level, you will be providing help desk support and GIS analysis support to the North Carolina Department of Technology (NCDOT).
Responsibilities:
- Provides excellent verbal communication and technical assistance and support to the GIS Unit
- Serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams
Qualifications:
- High school diploma or equivalent (associate degree or technical certification preferred)
- Skills utilizing ArcGIS Pro, GIS analysis, customer service
- Familiarity with linear referencing solutions, and familiarity with ArcGIS Online
- Excellent Verbal Communication in customer service situations
- Ticketing writing within Enterprise Ticketing Systems like ServiceNow or similar
Our Mission: We are dedicated to promoting diversity and creating a sense of belonging within our organization. Inclusion and diversity are at the core of our culture and values, and make us more innovative and creative in serving our clients and communities.
Compensation: At Tharseo IT, we understand that salaries for roles can vary significantly depending on factors such as location, specific role, skillsets, and level of experience. We believe in fairly rewarding our employees for their expertise and contributions and strive to ensure that our compensation packages are competitive and reflective of the current market value. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Tharseo IT’s benefit programs. Additionally, our offerings include health insurance, retirement benefits, paid leave, career development and flexible remote schedule.
Equal Employment Opportunity Statement
Tharseo IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal state or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Tharseo IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.