Job Description
Job Description
Job Summary
The Leasing Consultant / Concierge is a dual-role position responsible for delivering exceptional customer service while managing leasing, marketing, and resident relations. This role serves as the primary point of contact for residents, prospects, and guests, supports leasing efforts from lead generation through move-in and renewal, and helps foster a strong, engaged community environment.
Key Responsibilities
- Manage the full leasing cycle, including tours, applications, lease execution, and renewals
- Respond to leads, conduct follow-ups, and maintain accurate prospect and resident records
- Provide high-quality customer service to residents, guests, and vendors via phone, email, and in person
- Serve as the primary contact for resident inquiries, concerns, and conflict resolution
- Coordinate move-ins, resident communications, and lease compliance activities
- Plan and support resident events and initiatives to promote community engagement
- Assist with marketing efforts, including showings and outreach to generate traffic
- Process resident payments and support portal/account inquiries
- Track and follow up on service requests and coordinate with maintenance
- Monitor community standards and conduct property walks for compliance
- Maintain documentation, reports, and logs of resident interactions and issues
- Ensure compliance with Fair Housing and all applicable regulations
- Collaborate with onsite team and support overall property operations
Qualifications
- High school diploma or GED required
- 1–3 years of experience in leasing, customer service, hospitality, or administrative roles preferred
- Strong customer service, sales, and communication skills
- Ability to multitask, stay organized, and manage time effectively
- Basic knowledge of leasing practices and Fair Housing preferred
- Proficiency in Microsoft Office and property management software (e.g., ResMan)
Work Environment
- Onsite property and office setting
- Full-time schedule (40+ hours/week), including potential weekends and holidays
- Combination of desk work and walking the property
- Occasional lifting (up to 25 lbs) and regular interaction with residents and team members