Job Description
Job Description
Location: Washington, DC
Work Arrangement: Work Onsite
Duration: 12 month contract, with possible extension
W-2 or 1099
No C2C, visa transfers, or sponsorship
The DNA Group is seeking a Help Desk Specialist to support its client in Washington, DC. The role involves installing and configuring hardware/software, troubleshooting network and system issues, and ensuring smooth end-user operations. The candidate must be adaptable, detail-oriented, and thrive in a collaborative team environment.
Overview requirements
· Respond to and diagnose user problems, ensuring timely recognition, research, isolation, and resolution.
· Provide first and second-tier support to end users across PCs, servers, and applications.
· Maintain and update IT equipment inventory management.
· Document, track, and monitor technical problems to resolution.
· Support hardware/software installations and configurations (including Office 365).
· Administer and maintain user accounts in Active Directory.
· Assist in equipment setup, reinstallation, or relocation between offices/floors.
· Simulate/recreate user issues to troubleshoot system difficulties.
· Recommend system modifications to reduce recurring user issues.
· Communicate effectively with network services, software engineering, and development teams to restore service.
Minimum Qualifications:
• Bachelor’s degree in IT or related field, or equivalent experience
Required Experience:
• IT Degree: 5 years (Required)
• Issue Resolution: 1 year (Required)
• Second Support: 1 year (Required)
• Issue Tracking: 1 year (Required)
• Equipment Setup: 1 year (Required)
• Issue Escalation: 1 year (Required)
• Team Communication: 1 Year (Required)
• Hardware Setup: 1 Year (Required)
• Lifting Ability: (Required)
• Onsite Work – Required
This Job Is Ideal for Someone Who Is:
• Customer-Focused - enjoys helping users solve problems
• Tech-Savvy - comfortable learning and applying IT tools
• Detail-Oriented - careful with troubleshooting and documentation
• Problem-Solver - thrives on diagnosing and resolving issues
• Patient Communicator - explains solutions clearly to non-technical users
• Team Player - collaborates well with colleagues and other departments
• Adaptable Learner - flexible and eager to grow in a fast-paced environment
The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.