Guest Services Representative- Delta Hotels HELENA

Job Description

Job Description

Come join the highest quality Hotel and learn form the best! DELTA HOTELS BY MARRIOTT is looking for a Full-Time Front Desk Agent. We are looking for someone who is friendly, courteous, timely and provides that hospitality spirit!

This position ensures guest satisfaction and revenue optimization through check-in, check-out and the coordination of hotel services.

ESSENTIAL JOB FUNCTIONS:

• Executes prompt, courteous and accurate guest check-in and check-out.
• Addresses questions or problems pertaining to Hotel rooms and rates.
• Maintains room security by providing effective key control.
• Answers telephones and responds appropriately to requests.
• Responds to guest reservation requests.
• Communicates with other departments to ensure proper handling of guests and groups.
• Follows room inventory and monetary controls
• Handles cash, makes change and balances an assigned house bank. Counts cash and other methods of payment at the end of the shift to verify and balance the house bank.
• Handles any quest compliments or complaints and takes action deemed necessary.
• Assists other associates where needed.

HOURS AND ATTENDANCE:

• Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays and overtime.

PHYSICAL AND MENTAL DEMANDS:

• Must be able to use computer equipment and operate office equipment, such as telephones, copiers, fax machines, and various computer programs.
• Must be able to stand extended periods.
• Must be able to effectively communicate with the public and other team members on a daily basis.
• Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.

BENEFITS

Delta Hotel offers excellent Medical, Dental, and Vision benefits after 60 days of full-time employment (30 hours a week or more). Also includes sick leave and paid time off after 1 year.

Plenty of opportunities to grow and advance in your field and other departments in the hotel. Apply now to join the Delta Hotel Team!