Job Description
Company Description Sedona Vistas is a locally rooted organization based in Sedona, AZ, focused on delivering high-quality services and memorable experiences to its clients and guests. The company values strong relationships, consistent service, and a welcoming environment that reflects the unique character of Sedona, the greater tourism board, the companies we represent and the services we provide. Team members are encouraged to bring initiative, professionalism, and a client-first mindset to their work. 5 STAR CUSTOMER SERVICE. Sedona Vistas offers opportunities to grow skills in client service, operations, client retention and hospitality while contributing to a collaborative on-site team.\n
Role Description The Account Manager is a full-time, on-site role located in Sedona, AZ, responsible for overseeing client relationships and ensuring high levels of satisfaction and retention. This role includes serving as the primary point of contact for assigned accounts, managing communication, and responding to client inquiries and requests in a timely, professional manner. The Account Manager will coordinate services and deliverables, prepare proposals and contracts, track account performance, and identify opportunities for account growth. Day-to-day tasks include maintaining accurate records in internal systems, collaborating with operations and finance teams, resolving issues, and providing regular updates and reporting to clients and leadership. The role requires proactive problem-solving, attention to detail, and a commitment to delivering reliable, high-quality service.\n
Qualifications
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- Strong account management and client service skills, including relationship-building, communication, and follow-through.
- Ability to manage multiple accounts, prioritize tasks, and maintain accurate documentation and reporting.
- Proficiency with common office software and CRM or account management tools, and comfort learning new systems.
- Solid organizational, time-management, and problem-solving abilities with attention to detail.
- Prefer experience in hospitality and tourism industry.
- Professional verbal and written communication skills suitable for client-facing interactions.
- Experience in account management, customer success, sales service and support, or hospitality is beneficial.
- Ability to work on-site in Sedona, AZ, and collaborate effectively with cross-functional teams in the tourism industry.
- High level of integrity, reliability, and a commitment to inclusive, non-discriminatory workplace practices.
- Associate or bachelor’s degree in business, communications, hospitality, or a related field is preferred, or equivalent experience.
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