Job Description
Job Description
Job Title: Leasing / Showing Agent – Apartment Communities
Company: Prosper Capital
Location: Cincinnati (Scattered Sites)
Employment Type: Full-Time
Compensation: $21 – $25 hourly rate, plus progressive leasing commission + quarterly bonuses
POSITION SUMMARY:
The Leasing / Showing Agent is responsible for managing the full leasing process from pre-qualified lead through move-in day, ensuring a smooth, efficient, and positive experience for every new resident.
This role combines high-performance leasing execution with meticulous attention to detail, including conducting property showings, processing applications, coordinating lease signings, and preparing complete move-in packages.
The Leasing Agent is accountable for maintaining occupancy and renewal targets, achieving strong showing-to-application conversion rates, and ensuring complete accuracy of tenant information at move-in.
By overseeing every step of the leasing journey—from unit readiness to key delivery—the Leasing Agent plays a critical role in achieving company leasing goals and setting the foundation for long-term resident satisfaction.
Key Objectives & Performance Metrics
The Leasing Agent is expected to consistently meet the following performance benchmarks:
- Manage the full leasing process from lead to move-in
- Support the Leasing Specialist to ensure all guest cards are responded to within 24 hours
- Directly manage pre-qualified prospects through the leasing pipeline to move-in day
- Maintain a minimum showing-to-application conversion rate of 10%
- Maintain minimum 95% occupancy across assigned properties
- Maintain minimum 75% 12-month lease renewal rate
- Ensure approved applications convert to signed leases within 72 hours
- Deliver 5-star move-in experiences for all new residents
- Maintain 100% accuracy of tenant information at move-in
Primary Responsibilities Leasing & Prospect Management
- Conduct property tours and show available units to prospective residents
- Maintain consistent communication with prospects throughout the application and approval process
- Manage rental applications and collect all supporting documentation
- Review and verify application documents for completeness and accuracy
- Track leasing activity and maintain the Leasing Scorecard
Lease Administration
- Coordinate and facilitate lease signings within required timelines
- Ensure all lease documents are complete and compliant
- Perform lease audits to ensure accuracy and adherence to company policies
- Ensure approved applications are converted to signed leases within the target timeframe
Move-In Coordination
- Schedule and prepare all aspects of the resident move-in process
- Conduct move-in inspections to confirm unit readiness
- Prepare and deliver complete move-in packets and welcome packages
- Confirm unit readiness prior to move-in day
- Deliver keys and provide move-in instructions to new residents
- Send move-in welcome emails and onboarding information
Resident Retention
- Manage lease renewal processes for existing residents
- Maintain strong relationships with residents to support renewal goals
Qualifications
- Previous leasing, real estate, sales, or customer-facing experience preferred
- Strong organizational skills and attention to detail
- Excellent communication and follow-up abilities
- Ability to manage multiple prospects, applications, and deadlines simultaneously
- Comfortable working with leasing software, applications, and documentation systems
- Performance-driven with a strong focus on metrics and accountability
Benefits
- Paid Time Off
- Professional Development Assistance
- Performance Bonuses / Leasing Commissions
Requirements
License / Certification
- Valid Driver’s License (Required)
Ability to Commute
- Cincinnati, OH (Required)
Relocation
- Must be able to relocate before starting work if not currently local
Company DescriptionAt Prosper, we believe in more than just maintaining properties—we perfect them. Our Property Preservation Specialists are guardians of quality control, ensuring that every apartment, common area, and outdoor space reflects the high standards our residents deserve. When we declare a unit “ready,” it’s not just clean—it shines with attention to detail and care.
Company Description
At Prosper, we believe in more than just maintaining properties—we perfect them. Our Property Preservation Specialists are guardians of quality control, ensuring that every apartment, common area, and outdoor space reflects the high standards our residents deserve. When we declare a unit “ready,” it’s not just clean—it shines with attention to detail and care.