Member Services Representative (Hybrid)

Published: 6/14/2022

Downtown Pittsburgh financial services group is in of a Member Services Representative.

General duties to include:

Answer member phone calls and assist with routine inquiries. Help resolve member issues and escalate more complex concerns, as needed.
Support beginning and end-of-day operational tasks. Follow organized process flows and procedures across multiple functions.
Assist with member events such as new member onboarding, mergers, acquisitions, and name changes.
Support the team with reporting and maintaining critical documentation.
Manage special projects and initiatives to include document reviews, procedure formatting and records management
Perform related internal and external research and data analysis
Process applications and disbursements
A variety of related general office support duties

Requirements:

Bachelors degree
Prior sales/marketing/customer support experience is preferred
Previous experience within a financial services operations enviro is a plus
Excellent attention to detail, organizational and multitasking skills
Professional verbal and written communication skills
Strong analytical skills with the ability to evaluate incoming tasks to understand priority levels
Proficient MSOffice skills; experience with data visualizations tools is a plus
Ability to work independently and to meet deadlines

NOTE: This is a hybrid schedule.