Concierge Patient Coordinator

Vital Living Healthcare

Dunwoody Chace, Sandy Springs, GA 30328, USA

Published: 6/14/2022

Travel & Tourism

Full Time

Job Description

The Concierge Patient Coordinator works closely with the Front Desk Manager, Sales, and Marketing Team. This position will assist with new patient interactions on the phone, text, email, and in person. They are responsible for a seamless and positive patient experience. The Concierge Patient Coordinator will schedule appointments, manage recurring payments, manage patient recalls, be trained to possess extensive procedure and product knowledge to educate to the patients. This position provides support to the sales team through assisting with consultations, quotes, patient follow up, market and data analysis with respect to the Concierge Practice and all service lines.

Responsibilities

First touch on phones for VLH
Establish relationships with prospective and current patients
Be the subject matter expert for concierge memberships, anti-aging program, HRT, and weight loss
Schedule consultations, patient appointments,and coordinate referrals
Present information and quote following consultations for Concierge memberships, anti-aging, HRT, and weight loss
Perform a consultation follow-up if the patient has not signed up or purchased based on sales follow-up protocol.
Process all Concierge & HRT program monthly/quarterly payments
Verify insurance coverage, process billing, and assist patients with understanding their benefits and financial responsibilities.
Contact the patient if there is any issue with payment
If unable to collect the check schedule in PN to cancel any appointments that are scheduled until payment is made
Manage and execute VLH Recalls for HRT, Concierge and Contract Renewals, Complimentary Concierge Facial
Working with the Marketing Manager to create content to showcase services and increase sales
Manage all Supplement inventory, ordering when levels are low.
Scanning of medical records into patient charts
Oversee the overall day-to-day of Vital operations

This role will require:

Hours: Monday – Friday 8:30 AM – 5:00 PM

Qualifications

· 1-3+ years of customer service experience

· Experience with medical insurance verification, billing, and payment processing preferred

· Friendly and energetic attitude with great interpersonal skills

· Excellent verbal, written, and communication skills

· Ability to prioritize and manage multiple tasks simultaneously

· Ability to be a self-starter and be goal-oriented, detail-oriented and team-oriented

· Well-organized with effective time and workload/activity-management skills

Company DescriptionVital Living Healthcare is an established Concierge Primary Care practice that specializes in Bioidentical Hormone Replacement, Weight Loss, IV Therapy, PRP, anti-aging and medical aesthetics for both men and women. We are committed to providing personalized, high-quality care to our patients, offering advanced treatments and holistic wellness solutions in a boutique, convenient and comfortable environment. Our treatment plans for patients are based on current peer reviewed literature for all programs.

Company Description

Vital Living Healthcare is an established Concierge Primary Care practice that specializes in Bioidentical Hormone Replacement, Weight Loss, IV Therapy, PRP, anti-aging and medical aesthetics for both men and women. We are committed to providing personalized, high-quality care to our patients, offering advanced treatments and holistic wellness solutions in a boutique, convenient and comfortable environment. Our treatment plans for patients are based on current peer reviewed literature for all programs.