Retail Office Associate (Western Branch)

Job Description

Job Description

About the Role

As a Customer Relationship Coordinator, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an entry-level role perfect for someone who’s eager to grow their career in customer service and account management.

Requirements

Qualifications:

• Previous experience in customer service (retail or call center preferred)
• Strong phone etiquette and active listening skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to multi-task, stay organized, and work with urgency
• Confident problem-solving and interpersonal communication skills
• A high school diploma or GED

Responsibilities:

• Greet and assist guests in a professional, welcoming manner
• Open and manage new guest accounts; explain products and services
• Process customer transactions in person and over the phone
• Follow up with customers regarding their financed accounts
• Resolve concerns, answer questions, and direct inquiries appropriately
• Maintain accurate customer records and process payments
• Collaborate with team members to ensure customer satisfaction

You're a great fit if you:

• Thrive in a fast-paced, people-centered environment
• Enjoy helping others and resolving challenges
• Take initiative and have a desire to grow
• Work well independently and as part of a team

Benefits

• Medical
• Dental
• Vision
• Life
• Short term & Long term Disability
• PTO & Sick Days
• Employee Discount
• Employee Assistance Program
• 401k