Marriott Lancaster Hotel - Front Desk Agent

Aimbridge Hospitality

Rohrerstown, PA 17603, USA

Published: 6/14/2022

Travel & Tourism

Full Time

Job Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Youre the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable.
Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether its chatting with guests or coordinating with the team, you keep things flowing smoothly.
Quick-Thinking Problem Solver: When challenges pop up, youre already on it. You think fast, act smart, and turn potential hiccups into happy endings.
Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan

PROPERTY INFORMATION:

Boasting a central location in downtown Lancaster, this hotel combines the Beaux Arts-style faade of the former Watt & Shand Department Store with state-of-the-art technology and modern dcor. Rooms at the Lancaster Marriott at Penn Square are equipped with 32-inch LCD TVs and plug-in panels for electronic devices. Guests can soak in the indoor swimming pool, relax in the jacuzzi or opt for working out at the in-house fitness center. Free Wi-Fi can be accessed in the modern airy hotels lobby and in all public areas.

Application deadline for Colorado positions: