Job Description
Job Description
Offers $19-20/hr. depending upon experience.
The Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.
Responsibilities:
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Customer Experience
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Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
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Connecting with customers to discuss installation timeframes and manage expectations
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Responding to incoming customer calls
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Following up with customers once work is completed to ensure complete satisfaction
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Serves as a primary contact and problem solver for customers when issues arise
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Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented
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Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
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Interaction with Installers
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Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
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Dispatching work orders to service providers
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Connecting with customers to manage expectations and ensure preparedness
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Ensuring that work is completed and customer is completely satisfied
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Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors
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Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful
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Ensures that providers are paid on a timely and accurate basis
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Production Team Partnership
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Participates in and supports the Production Team in a way that allows people to be their best
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Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart
Job Requirements:
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Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes
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Excellent communication skills – verbal and written
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Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes
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Customer-focused; continuously seeks excellence and understands how to create it
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Knowledge of Crew2’s programs and services
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Building trades experience
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Strong problem-solving experience and skill
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Creative and resourceful
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Able to manage multiple, sometimes conflicting demands
Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.
Company Description
We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.