Job Description
Job DescriptionMBS is hiring a Field Service Engineer in Erlanger, KY. This position is a full-time, direct hire opportunity. FULL JOB DESCRIPTIONPRINCIPAL DUTIES & RESPONSIBILITIES
- Field Service Engineer is responsible for providing onsite service and support to customers. This position is responsible for the day-to-day case management of any customer installation/ problems/ requests in a timely manner in order to maintain maximum customer satisfaction. In addition, Field Service Engineer must be customer focused at all times, must be prepared to work independently or as a part of a team.
- Duties and responsibilities
- Provides on-site installation, validation and commissioning of equipment. Verifies proper operation with needed testing.
- Performs hands-on on-site troubleshooting, service and repairs.
- Provides high level technical support to external customers at their location.
- Translates customer needs into technical requirements, identifies technologies that meet those requirements.
- Timely and professionally evaluates and resolves problems at customer sites or via phone; Evaluates, troubleshoots and provide timely appropriate responses and resolutions to customer problems and requests.
- Collects detailed information, relies on experience and judgment to determine the most effective method of resolution.
- Provides adequate product training for new and established customers and less experienced company staff; recommending methods that will improve and enhance performance of company’s equipment; explains product performance and benefits.
- Works closely with Customer Service Coordinator, Product Managers and Sales & Marketing team to ensure customer satisfaction and problem resolution.
- Attends all training courses and meetings as required by the company
- Provides support for trade shows.
- Provides client discovery and assessment support to the Sales team.
- Observes and adheres to company health & safety guidelines and contributes to a healthy and safe working environment.
- Timely completes associated administrative tasks and responsibilities (e.g. Service reports, travel schedules, expense reports, technical documentation, etc.)
- Other duties may be assigned.
REQUIREMENTS
- A minimum of 3-5 years of CNC and General Machine Tool Industry experience is required
- Associates degree in Electronics and/or Mechanical Engineering or equivalent shop experience
- Degreed or equivalent experience in electronics and motion systems
- Overall familiarity with mechanical, electrical and optical systems
- Metrology experience is a plus
- Must possess and maintain a valid driver’s license
- Must be able to travel at any time to various customer locations in all of North America which would include having or being able to obtain a passport. Primary travel will be within the 48 continental states
- Must have programming and operational skills with CNC Controls (Fanuc, Heidenhain, Siemens and other)
- Advanced knowledge in CNC turning and CNC milling
- Familiarity with calipers, micrometers, indicators, voltmeters, oscilloscopes and other equipment necessary to perform the job
- This position includes outside travel to customers’ premises. Travel up to 75%, which may include domestic/international travel, and overnight stay
- Must have a sufficient personal line of credit to accommodate required travel and expenses such as hotel, flights, car rental and meals
- Ability to work in a fast-paced environment.
- Ability to move or lift to 50+ lbs.
- Ability to reach, grasp, hold, push, pull, bend, twist, squat, climb, kneel.
- Ability to utilize hand/eye coordination.
- Capability to stand for prolonged periods of time
- Communication skills.
ABOUT THE KABLE GROUPFor over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time. At the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here. This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.