Field IT Support Engineer (Managed Service Provider)

Job Description

Job DescriptionThis is a hybrid position (in person client sites in the DC/Baltimore area and remote)Salary: $95,000-120,000/year
The Field IT Support Engineer provides onsite and remote technical support to end users across multiple client locations. This role is responsible for installing, maintaining, and troubleshooting hardware, software, and network systems to ensure reliable IT operations. The ideal candidate is customer-focused, technically skilled, and comfortable working independently in field environments.
#LATResponsibilities:

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals
• Install, configure, and maintain Windows and/or macOS operating systems and standard business applications
• Troubleshoot hardware, software, and basic network issues (LAN/WAN, Wi-Fi, VPN)
• Perform new user setups, device imaging, and workstation deployments
• Respond to service tickets and incidents within defined SLAs
• Escalate complex issues to Tier 2/3 teams when necessary
• Provide end-user training and technical guidance as needed
• Travel to client or company sites as required to support IT operations

Requirements:

• 8+ years IT support experience
• Prior Field or MSP experience
• Bachelors Degree in Computer Science, Information Technology or related field highly preferred