Job Description
Job Description
Join our winning team at Golden Haven Care Center!
We’re currently seeking a professional, friendly, and reliable Receptionist to serve as the first point of contact for our care center. If you're organized, dependable, and enjoy working in a supportive environment, we'd love to hear from you.
Preferred: Bilingual in English and Armenian
Shift: Saturday and Sunday 4:00pm to 8:00pm
Key Responsibilities
-
Greet and assist visitors, residents, and staff in a courteous and professional manner.
-
Operate a multi-line phone system or switchboard; direct incoming calls to the appropriate parties.
-
Take and relay messages accurately; may operate a paging system.
-
Maintain call logs and follow up as needed.
-
Provide general information to callers and visitors.
-
Perform additional clerical tasks as assigned.
-
Support customer satisfaction in areas such as service quality and issue resolution.
-
Comply with all HIPAA, safety, and company policies.
-
Report accidents and unsafe conditions promptly.
-
Attend mandatory safety meetings, training, and compliance programs.
-
Other duties as assigned.
Qualifications
-
High School diploma, GED, or equivalent experience.
-
Bilingual (English/Armenian) preferred.
-
Strong communication skills—both written and verbal.
-
Basic computer and phone skills (email, texting, etc.).
-
High attention to detail and ability to multitask.
-
Professional, respectful, and team-oriented demeanor.
-
Ability to work under pressure and maintain confidentiality.
-
Reliable attendance and punctuality.
Skills & Attributes
-
Positive attitude and willingness to learn.
-
Professional appearance and conduct.
-
Strong interpersonal and organizational skills.
-
Ability to follow directions and maintain flexibility in duties.
-
Familiarity with safety and OSHA standards is a plus.
Physical Requirements
-
Ability to sit or stand for extended periods (up to 8 hours).
-
Ability to walk, reach, bend, stoop, push/pull as needed.
-
Ability to occasionally lift/move up to 40 lbs.