Job Description
Full job description
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This is an in-person position. No remote candidates will be accepted.
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Position Overview:We are seeking a detail-oriented and dedicated CSR/Payment Processing Specialist on behalf of our great client. In this role, you will be responsible for efficiently processing customer payments and ensuring document compliance within a fast-paced environment focused on delivering exceptional customer service. Proficiency in Microsoft Excel is essential for this position.
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Key Responsibilities:
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- Process customer payments accurately and in a timely manner with regards to customer specific requirements.
- Ensure compliance with document requirements for contractors.
- Collaborate effectively with team members to maintain efficient workflow.
- Utilize Microsoft Excel for data analysis and reporting purposes.
- Communicate professionally and effectively via Microsoft Teams/Outlook.
- Maintain a very-high level of attention to detail in all tasks.
- Have a strong ability to perform customer service in an environment that gets a lot of phone calls.
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Qualifications:
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- High proficiency in Microsoft Excel is required. A test may be requested.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with keen attention to detail.
- Ability to thrive in a team-oriented work environment.
- Prior experience in customer service is preferred.
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Schedule:
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- Full-time position, Monday through Friday.
- Option for two days with extended hours, with pay differential.
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Salary:
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- Compensation starts at $20/hr, commensurate with experience.
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Benefits:
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- Competitive pay.
- Health plan, including Health Savings Account (HSA).
- 401(k) with matching funds.
- Dental, vision, and life insurance.
- Paid time off.
- Bonus opportunities.
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Education and Experience:
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- High school diploma or equivalent (Preferred).
- Previous experience in customer service is beneficial.
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Job Type: Full-time
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Pay: $20 per hour
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Benefits:
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- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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Schedule:
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- 8 hour shift
- Monday to Friday
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Education:
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- High school or equivalent (Preferred)
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Experience:
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- Customer service: 1 year (Preferred)
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Work Location: In person